Application Engineer, Expert
About this role
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
- As an expert of Digital Test products or solutions, provides responsive and in-depth pre and post-sales technical support including measurement, troubleshooting, application and configuration. Applications include PCI-E, DDR, USB, Ethernet, HDMI, etc.
- Added advantage: Extends technical support to Optical Test products or solutions. Optical applications include optical passive components, active components, communication system testing.
- Understands and resolves customer's technical inquiry via remote channels such as phone, email, portal.
- Performs research which may include replicating customer's issue in the lab and/or working with R&D to find resolution.
- Delivers start-up assistance or solution implementation to the customer via remote means.
- Qualifies and refers sales opportunities for hardware, software and services to the Sales team.
- Creates and contributes technical articles to the KeysightCare Knowledge Base
Qualifications
- Bachelors/Master/Doctorate Degree in Electronics Engineering or equivalent.
- Typically, 10+ Years experience in using Test & Measurement instruments and software for digital and/or optical test. Knowledgeable with High Performance Oscilloscopes; added advantage if knowledgeable with Bit Error Rate Tester, optical test systems such as Optical Modulation Analyzer and Lightwave Component Analyzer. Good understanding and experience in high-speed digital interface tests such as PCI-E, DDR, USB, Ethernet, HDMI.
- Strong communication skills and possesses the ability to interact with a wide variety of people, and able to discuss and explain complex issues remotely.
- Possesses a customer-first mindset with the passion to serve customers.
- Ability to work independently.
- Able to handle multiple tasks and work under pressure.
- Proficiency in both Mandarin and English。
Careers Privacy StatementKeysight is an Equal Opportunity Employer.
Company at a glance
Keysight empowers innovators to explore, design, and bring world-changing technologies to life.
As the industry’s premier global innovation partner, Keysight’s software-centric solutions serve engineers across the design and development environment, enabling them to deliver tomorrow’s breakthroughs at speed and with reduced risk.
Keysight leverages its strength as the world’s leading test and measurement provider and today enables innovators to push the boundaries of engineering by quickly solving design, emulation, and test challenges to help create the best product experiences.
Whether you're looking to improve your design and development process, optimize and secure your network, or harness AI and digital twins to get a head start on technologies like 6G, AV and EV, IoT, or quantum computing — Keysight accelerates innovation across the workflow with intelligent insights built on the most accurate measurements. Our fusion of technology knowledge, measurement science expertise, and tailored solutions helps you forge ahead with confidence in our connected and dynamic world.
Keysight Technologies (NYSE: KEYS) is an S&P 500 technology company, headquartered in Santa Rosa, California, with offices and manufacturing worldwide. Keysight owns 2,000+ patents and our ~15,000 employees work with nearly 32,000 customers worldwide to start technology revolutions. Keysight customers span the communications, industrial automation, aerospace and defense, automotive, energy, semiconductor, and general electronics markets.
Join us! To accelerate innovation to connect and secure the world, innovators start here, with Keysight.
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