Rooms Intern
About this role
Compensation Type
HourlyKessler Hotels
Kessler Hospitality’s portfolio of artistically inspired boutique hotels boasts unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties in Alabama, Colorado, Georgia, Florida, North Carolina or South Carolina, each hotel’s exquisite art, music, and cultural influences are deliberately approachable. Designed to inspire and to encourage unforgettable experiences, Kessler guests are immersed in redefined Bohemian luxury, from a cutting-edge downtown icon to a premier luxury lodge, Savannah’s entertainment destination, and an elite ski lodge. Kessler Hospitality was the founding member of the Marriott Autograph Collection, introduced with seven Autograph Collection branded hotels. Each property is a bold, original hotel carefully created with style and the individualist traveler in mind.
Location
Perched on the falls of the iconic Reedy River in the heart of Downtown Greenville, our AAA Four Diamond boutique lodge offers guests an intimate way to experience the area's natural wonders. Whether you're here for adventure or for the luxurious spa, our hotel in Greenville, SC, will restore and recharge your entire being. From the stunning views to our curated art collection, Grand Bohemian Lodge enlivens the senses and instills wonder.
Find floor-to-ceiling windows around every corner of our lodge, and earth-inspired details in everything from the chandeliers to the wine room. Make yourself comfortable with beautiful balconies and majestic accents. Relax at our outdoor bar and restaurant, Between the Trees, overlooking the Reedy River, or delight in Greenville’s natural beauty from our perfectly manicured event lawn. With an onsite spa, art gallery, fitness center, and hiking trails that meander the grounds, you will find yourself deeply connected to all this destination offers.
Overview
The overall objective and purpose of the Rooms Division Internship program is to gain experience and knowledge while working in various positions in the Front Office and Housekeeping Department. An internship allows you to bring the skills you have learned in the classroom and apply them to practical, hands-on experience. It offers on-the-job training, exciting guest interaction, mentoring relationships with regular coaching, and an opportunity to connect and build life-long relationships with hospitality leaders and peers.
During the internship, the intern is to provide the highest level of service in support of the mission, core values, standards and goals established by the company. We view this experience as a chance for you to showcase your talents and to make a positive difference. Successful interns will be strongly considered to remain with the company after completion of the internship (or graduation, as applicable).
Responsibilities
If you want to lead a Rooms team you must first understand how each position’s responsibilities impact the overall functionality and service standards of the department. The hotel will provide an environment of learning, instruction, and practical experience opportunities through specific and predetermined phases. These phases will follow a progression with one phase leading to the next, building upon the skills and knowledge gained in the previous phase/department.
Therefore, throughout your internship you can expect to rotate through positions such as:
- Front Office Agent – Process check-ins, check-outs & room assignments. Operate phones, process wake-up calls, assist with guest questions and concerns.
- Houseperson/Room & Laundry Attendant - Maintain cleanliness and organization of guest rooms, addressing guest special request, wash, fold, stack and transfer linens.
- Housekeeping Supervisor - Ensure both qualities of product and productivity of labor in the housekeeping department.
While completing these position functions, ensure you greet and interact with internal and external guests in a genuine warm and friendly manner using professional and Kessler standard language. Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control.
Changes to the time frame, task rotation and/or training plan are permitted by the hotel General Manager or Human Resources.
Qualifications
- Currently enrolled in College/University or recent graduate and eligible for internship programs
- Ability to communicate in the English language – preferred
Company at a glance
An inspiring collection of hotels, restaurants, and experiences await.
Created by Richard Kessler, we are a visionary hospitality brand and the founding members of Marriott's Autograph Collection. Everything we do is meant to inspire. We spark curiosity when our extraordinary people invite guests to wander-through captivating hotels, inspired dining, art galleries, signature spas, cooking schools, wine blending and exceptional events. Each is artfully unique and delivered with its own Bohemian twist.
We create an inspired career. We never stop growing which means you won't either. When you're in, we're all in together. And when you're part of Kessler, you're part of a passionate group of visionaries who believe in our brand and our mission to create extraordinary throughout every hotel, restaurant and experience. It's a step away from what you know. And steps above where you've been before.
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