Rail - Operations Control Center Manager - Arizona
About this role
Key Accountabilities:
• Accountable for conducting performance reviews while overseeing and developing OCC staff.
• Manages and coordinates the functions of the OCC.
• Directs and coordinates emergency responses to service disruptions while ensuring timely communications with internal and external customers.
• Monitors the progress of line controllers’ trainees while providing counseling and evaluating progress.
• Oversees and ensures procedures and practices are implemented for accurate information in daily logs.
• Support in leading a customer-oriented culture where all staff ‘Think Like a Passenger’.
• Adheres to all local and federal (FTA) regulations and in accordance with Keolis and Agency policies.
Skills, Knowledge, & Experience:
• A minimum of 5 years of rail operations experience in the rail transit industry.
• A minimum of 2 years conducting line control operations in the rail industry.
• NIMS Certification is required.
• Experience managing staff and coordinating complex operations.
• College degree preferred.
• Must be a resident of proposed business (or willing to relocate).
Company at a glance
Keolis Canada is a leading provider of public transport services, with over 2,000 employees delivering safe, reliable, and sustainable multimodal mobility solutions across the country. Committed to operational excellence, innovation, and customer experience, Keolis Canada plays a key role in making travel more accessible and efficient, while positively impacting both communities and the environment.
Keolis Canada is part of the global Keolis Group, jointly owned by SNCF (70%) and the Caisse de dépôt et placement du Québec (CDPQ) (30%). With nearly 70,000 employees in 13 countries, the Group achieved revenues of €7.7 billion in 2025.
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