Remote Inbound Customer Service Representative
About this role
Remote Customer Service Representative - Ken Garff Listening Center
The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives!
Great work schedule!
The Listening Center is open from 6 AM to 7 PM MST Monday-Friday, 8:00 AM to 4:30 PM MST Saturdays, and closed Sundays. Training class is Tentative to start on September 14th, 2026.
Must provide your own equipment to work remote.
Internet Connection (Wired Required):
- Ethernet connection only (must be hard-wired to router or wall port)
- Minimum speeds: 50 Mbps download / 20 Mbps upload
- Maximum ping: 40 ms or lower
Computer Specifications:
- Processor of Intel i5 or Higher OR AMD Ryzen 5 or Higher
- RAM: 16 GB minimum
- Storage: 256 GB or more
- System Firmware: UEFI with Secure Boot enabled
- TPM: Version 2.0
- Graphics: Compatible with DirectX 12 or later with WDDM 2.0 driver
- Operating System: Windows 11 required
Apple/Mac devices are not supported
Peripherals and Remote Setup:
- Minimum of 2 monitors (dual-monitor setup required)
- Webcam (built-in or external)
- Smartphone
- Headset with microphone
- Keyboard and mouse
Quiet working area free from distractions
Here’s what you’ll be doing:
- Answer inbound customer calls promptly and professionally.
- Determine the customer’s concerns and schedule the necessary appointment.
- Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
- Document and update customer records.
- Establish and maintain great customer relationships.
- Be a team player and uphold Ken Garff’s standards of professionalism and integrity.
Qualifications:
- Positive, energetic, enthusiastic, and service-oriented.
- Must provide your own equipment
- Proficient computer skills, capable of managing multiple systems, and able to type 30 + wpm
- The ability to help solve customer problems
- Excellent problem-solving and communication skills. (Written and verbal)
- Ability to multitask, organize & prioritize—in other words, work smart.
- Previous customer service or call center experience is a plus.
- High School Diploma or equivalent
- Must be 18 years or older and authorized to work in the U.S.
- Bilingual in Spanish is a PLUS!
- Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa
Benefits of working at Ken Garff Listening Center:
- Earn a college degree, no cost to you!
- Paid training—we care about your success.
- Flexible schedule!
- Real career growth at a nationwide automotive powerhouse
- Competitive base pay
- Paid Time Off
- Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance
- 401 (k) with Company match
- Optional Year-end bonus program
- Employee discounts on Vehicle Purchase, Parts, Service, and More!
- Great people with a great culture
Job Type: Full-Time (35–40-hour work week)
Pay: Starting at $16.00 per hour
$16.25 per hour for Spanish bilingual candidates
We are an Equal Opportunity Employer
((We Hear You))
Company at a glance
Ken Garff founded his business in 1932 upon the principles of honesty, integrity, personalized customer service, and being a good corporate citizen. Today, Ken Garff has more than 50 locations throughout Utah, Texas, Iowa, Nevada, Michigan, and California.
To distinguish and strategically position its dealerships, Ken Garff recently retooled its brand. The need for this retooling was driven by an evolving market place and super-savvy customers wanting a different car-buying experience, including more transparency and a higher level of trust. These changes were built around the new brand slogan, "We Hear You."
Despite the company's growth and changes within a challenging market place, Ken Garff is going to great lengths to keep alive and well the principles upon which Ken founded the company, of providing an unsurpassed experience for every customer, every time.
Ken Garff believes in giving back to the communities in which it serves. Since Ken founded his business over 81 years ago, the company has given millions of dollars and thousands of hours to schools, charities and community organizations.
Why Work for Ken Garff?
Ken Garff recognizes the importance of a benefit program that provides protection to our employees and their families. A comprehensive benefits program has been created to fulfill a wide range of needs.
Benefits available to employees include
- Competitive Compensation Package
- Medical , Dental and Vision
- 401K Plan with Company match
- Paid Time Off
- Holiday Pay
- Volunteer Time Off Program
- Year-end bonus program for all employees
- Personal Wellness Plan
- GarffCare Roadside Assistance Program
- Discounts on Parts and Service and More!
Ken Garff is an Equal Opportunity Employer
((We Hear You))
Top Benefits
- College degree program
- Paid training
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability
- Long-term disability
- AD&D insurance
- Life insurance
- 401(k) with company match
- Year-end bonus program
- Employee discounts
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