Automotive Service Manager
About this role
Stew Hansen Buick GMC, a prominent Des Moines area Ken Garff Automotive Group Dealership, is currently looking for a talented, Automotive Service Manager that aligns with our core RIGHT values and acts with respect, integrity, growth, humility, and teamwork.
Here’s why you’ll want to work here:
- Great people with a great culture!
- Competitive compensation package
- Paid training and real career growth
- Wellness time off and 401k with Company match
- Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
- Year-end bonus program for all employees (Garff Giveback)
- Employee discounts on Vehicle Purchase, Parts, Service and More!
Here’s what you’ll be doing:
- Responsible for creating and maintaining a high level of customer satisfaction and coordinating resolution of customer conflicts; doing so in a manner that does not compromise the customer’s interest, while maintaining appropriate attention to department profits
- Plans, organizes, leads and controls the flow of service work through the department
- Establishes processes and standards to ensure customer satisfaction and efficient and effective Service Department operation
- Assist the Service Advisors with information, forms, reports, and/or documentation related to customer relations
- Coordinates with the Parts Department, Sales Department, and others to ensure effectiveness and priorities of the service process
- Flags repair orders according to established procedures.
- Provides estimation of time for completion of each repair order
- Other duties as assigned
Here’s what you’ll need:
- Dealership Service Department experience required
- Service Department leadership experience highly desired
- Knowledge of automotive repair shop operations required
- Experience as a mainline Service Technician highly desired
- Experience with automotive dispatching highly desired
- High School diploma or equivalent required
- Must be proficient with the use of Microsoft Office products
- A valid in-state driver's license and a good driving record, per company standards
We are an Equal Opportunity Employer
(( We Hear You ))
Company at a glance
Ken Garff founded his business in 1932 upon the principles of honesty, integrity, personalized customer service, and being a good corporate citizen. Today, Ken Garff has more than 50 locations throughout Utah, Texas, Iowa, Nevada, Michigan, and California.
To distinguish and strategically position its dealerships, Ken Garff recently retooled its brand. The need for this retooling was driven by an evolving market place and super-savvy customers wanting a different car-buying experience, including more transparency and a higher level of trust. These changes were built around the new brand slogan, "We Hear You."
Despite the company's growth and changes within a challenging market place, Ken Garff is going to great lengths to keep alive and well the principles upon which Ken founded the company, of providing an unsurpassed experience for every customer, every time.
Ken Garff believes in giving back to the communities in which it serves. Since Ken founded his business over 81 years ago, the company has given millions of dollars and thousands of hours to schools, charities and community organizations.
Why Work for Ken Garff?
Ken Garff recognizes the importance of a benefit program that provides protection to our employees and their families. A comprehensive benefits program has been created to fulfill a wide range of needs.
Benefits available to employees include
- Competitive Compensation Package
- Medical , Dental and Vision
- 401K Plan with Company match
- Paid Time Off
- Holiday Pay
- Volunteer Time Off Program
- Year-end bonus program for all employees
- Personal Wellness Plan
- GarffCare Roadside Assistance Program
- Discounts on Parts and Service and More!
Ken Garff is an Equal Opportunity Employer
((We Hear You))
Top Benefits
- Paid training
- Wellness time off
- 401k with company match
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability
- Long-term disability
- AD&D insurance
- Life insurance
- Year-end bonus program
- Employee discounts
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