Security Guard - Mobile Supervisor - Full time

Responsibilities

Mobile Operations & Patrol Management

• Oversee daily mobile patrol operations to ensure client sites are secure and patrols are completed efficiently.
• Conduct regular vehicle and foot patrols of client properties to maintain safety and security.
• Respond promptly to alarms, incidents, emergencies, and client requests.
• Support dispatch by covering shifts and responding to alarm calls when required.
• Ensure all mobile officers follow company policies, site procedures, and regulatory requirements.
• Assist with developing and implementing security procedures and operational improvements.

Team Leadership & Staff Development

• Lead, mentor, and support a team of Mobile Security Officers.
• Provide coaching, training, performance feedback, and ongoing support to promote professional growth.
• Conduct employee performance reviews and implement corrective action when necessary.
• Foster a positive team environment that encourages accountability, collaboration, and high performance.
• Participate in staff training, onboarding, and continuous professional development.

Client Relations & Service Excellence

• Build and maintain strong relationships with clients through regular communication and site visits.
• Address client concerns promptly and ensure security services meet or exceed expectations.
• Work closely with Operations Management to resolve service issues and improve client satisfaction.
• Maintain a professional company image while representing the organization.

Fleet, Equipment & Scheduling

• Conduct regular inspections of company vehicles and security equipment.
• Ensure patrol vehicles are clean, well-maintained, and operating safely.
• Maintain accurate fleet records and report maintenance issues promptly.
• Assist with mobile team scheduling and ensure adequate shift coverage.
• Monitor and maintain patrol tracking systems, reporting platforms, and other operational technology.

Reporting, Compliance & Quality Assurance

• Complete and review daily activity logs, patrol reports, incident reports, and audit documentation.
• Monitor compliance with company policies, client requirements, and industry regulations.
• Conduct site inspections to identify security risks and recommend corrective actions.
• Support continuous improvement initiatives to enhance operational efficiency and service quality.

Required Qualifications

• Minimum 2 years of security experience, including at least 1 year in a supervisory or leadership role.
• Valid BCSecurity Guard Licence.
• Valid BC G Class Driver's License with a clean driving abstract.
• Strong leadership, coaching, and team management skills.
• Excellent verbal and written communication skills.
• Strong report writing and computer proficiency.
• Ability to remain calm and make sound decisions under pressure.
• High level of professionalism, integrity, and accountability.
• Flexible availability, including evenings, nights, weekends, and holidays.

Preferred Qualifications

• Previous experience in mobile patrol operations or security supervision.
• Valid First Aid & CPR Certification.
• Experience using scheduling software, reporting platforms, and mobile patrol systems.
• Knowledge of CCTV, access control, and alarm response procedures.

Physical & Working Conditions

• Ability to drive, stand, walk, and conduct site inspections for extended periods.
• Comfortable working both indoors and outdoors in varying weather conditions.
• Ability to respond quickly to emergency situations across multiple client sites.
• Ability to lift light equipment and perform the physical demands associated with mobile patrol operations.
• Rotating shifts, including days, afternoons, nights, weekends, and statutory holidays, may be required.

Performance Expectations

• Ensure patrols, alarm responses, and client requests are completed accurately and on time.
• Maintain high standards of team performance, professionalism, and client service.
• Produce accurate, thorough, and timely reports and documentation.
• Demonstrate strong leadership, sound decision-making, and effective problem-solving.
• Maintain fleet, equipment, and operational compliance while supporting continuous improvement initiatives.

#GTHP