IT ServiceDesk Agent
About this role
Company Description
Welcome to Kanadevia Inova, a global innovation leader in the waste infrastructure space, where we believe in creating a sustainable future through technology and innovation.
Transforming Waste into Value
At Kanadevia Inova, we pride ourselves on being at the forefront of waste-to-X technology. We are not just waste managers; we are creators of value from what communities discard. Your role at Kanadevia Inova directly contributes to turning something once considered useless - waste - into something invaluable: energy, heat, hydrogen, fertilizer, and beyond.
Job Description
Serve as the first point of contact for technical support via phone, email, and ticketing system.
Diagnose and resolve hardware, software, and network issues; escalate complex cases as needed.
Log and track support requests, ensuring timely updates and clear communication with clients.
Support IT equipment setup, configuration, and remote troubleshooting.
Collaborate with IT teams to enhance service quality and maintain high customer satisfaction.
Qualifications
Experience in IT ServiceDesk or similar support role is a must, experience at least 2 years
Strong knowledge of Windows OS, remote support tools, and help desk software.
Excellent problem-solving, communication, and organizational skills.
Customer-focused, able to work independently and in a team.
Good English skills; German and relevant certifications (e.g. ITIL) are a plus.
Additional Information
We offer
- Employment contract for an indefinite period
- + 13th Salary
- 5% Annual bonus
- Home office possible 2 days a week
- Extra days of leave
- 2 Sick days per year
- Recreation allowance
- Referral program
- Travel allowance
- The third pillar of the pension scheme (up to 2,5%)
- Company mobile phone or phone allowance
- Support for professional and career growth, education and training
Compensation
Basic wage component (gross): 1800 EUR/month
This amount is our minimum offered salary. Compensation is determined based on your level, skills, experience, and qualifications.
For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.
Company at a glance
Kanadevia Inova is a global greentech leader that pioneers innovative solutions for the energy transition and circular economy.
Based in Zurich and employing more than 3,300 people in 17 countries, Kanadevia Inova specializes in waste to x (WtX) and renewable gas (RG), delivering turnkey systems that transform waste into valuable resources through cutting-edge technology.
As part of Kanadevia Corporation, our mission is to bring value to communities and contribute to a future free of wasted waste. We take an innovative approach at every stage, from project development, engineering and construction (EPC) to end-to-end support throughout a plant’s life cycle. By integrating advanced technology and continuous research and development, we ensure each project is tailored to achieve optimal performance.
With over 1,600 reference projects completed globally, our team delivers innovative, customer-centric solutions to both established leaders and partners in emerging markets.
If you’re ready to be part of a team that’s pushing the boundaries of innovation and sustainability towards a future free of wasted waste, join our community of 3,000 talented professionals who make an impact every day.
Top Benefits
- 13th Salary
- Annual bonus
- Home office
- Extra days of leave
- Sick days
- Recreation allowance
- Referral program
- Travel allowance
- Pension scheme
- Company mobile phone
- Phone allowance
- Professional growth support
- Education and training
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