Receptionist I - DI; On-Call, MMMC
Hawaii, Wailuku, Maui Memorial , Wailuku Tower · On-site
About this role
Job Summary:
Under direct supervision, monitors receipt of requisitions for all diagnostic imaging procedures and forwards appropriately; greets patients for diagnostic imaging; obtains completed patient history form and relays to technical staff.
Essential Responsibilities:
- Greets and communicates with patients in friendly, confident and courteous manner conducive to personalized patient care environment; attempts to allay patients anxieties, fears and concerns regarding procedures.
- Receives telephone requests from patients, nursing and other clinical personnel; responds or forwards telephone requests as appropriate.
- Collects, documents and correlates clinical patient history pertinent to procedure being scheduled; transcribes physician orders and other pertinent information into Radiology Information System.
- Informs waiting patients of important changes in departmental operations that adversely affect service and/or wait times; coordinates release of patients awaiting immediate interpretation of their procedure.
- Notifies supervisor or designee of significant delays or operational problems; refers problem situations and complaints to supervisor.
- Receives, prioritizes and relays incoming phone messages to various subsections and personnel within diagnostic imaging department; operates departmental paging system.
- Rotates through all reception stations within department on regular basis.
- Demonstrates knowledge, skills, and abilities necessary to provide care and/or service appropriate to age groups served.
- Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
- Maintains adequate levels of all process supplies and form.
- Gathers, analyzes, compiles, and records data and information for reports and studies.
- Operates standard office equipment.
- Performs other duties and accepts responsibility as assigned.
Basic Qualifications:
Experience
- Minimum six months experience as a receptionist or in a related field (e.g. clerical experience).
Education
- High school diploma; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements.
License, Certification, Registration
- N/A
Additional Requirements:
- Demonstrated knowledge of and skill in adaptability, customer service, detail-oriented, initiative, interpersonal relations, oral communication, problem solving, teamwork, and written communication.
- Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.
- Talking to co-workers, customers, outside vendors, and on the telephone.
- Reading, writing, speaking and understanding English.
- Training/giving and receiving instructions.
- Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertness.
Preferred Qualifications:
- Experience in diagnostic imaging function.
- Demonstrated knowledge or training in medical terminology.
- Post high school coursework in office procedures or teaching.
Company at a glance
Team Size2-10 employees
WorkspaceOn-site
IndustryMedical Practices
Location
Wailuku, Hawaii, United States
LinkedInLinkedIn
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