Floor Host

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Floor Host will provide exceptional front-of-house hospitality and client support while maintaining a welcoming, professional, and fully operational workplace environment. This position will serve as a key point of contact for clients and visitors, assisting with meeting room needs, navigating the office, and ensuring the floors are consistently maintained to the highest standards.

Job Functions

• Greet and welcome clients, visitors, and employees in a warm, professional, and polished manner.
• Serve as a primary point of contact on the assigned floor and assist with general questions, requests, and workplace needs.
• Conduct regular floor tours to ensure the entire space is clean, organized, properly stocked, and meeting client expectations.
• Monitor conference and meeting rooms throughout the day and ensure they are properly set up and ready for use.
• Assist clients with meeting room requests, supplies, refreshments, technology, and other workplace needs.
• Monitor meeting room schedules and assist with room changes, cancellations, and other last-minute requests.
• Identify and address any issues with conference rooms, common areas, supplies, temperature, lighting, or overall appearance.
• Coordinate with Meeting Support, Facilities, Mailroom, Hospitality, and other workplace teams to ensure timely resolution of client requests.
• Maintain an elevated level of hospitality and customer service when interacting with clients, employees, and visitors.
• Anticipate client needs and proactively provide assistance before issues arise.
• Assist with special events, catering, and other workplace functions as needed.
• Maintain accurate records of client requests, interactions, and services provided.
• Use available tools and resources to identify creative solutions and provide first-point-of-contact resolution whenever possible.
• Escalate issues appropriately while maintaining communication with clients throughout the resolution process.
• Assist with maintaining supplies and ensuring common areas and meeting spaces remain fully stocked and presentable.
• Perform other duties and responsibilities as assigned.

Position Requirements/Experience/Education:

• 2–3 years' experience working in a service industry such as Hotel and Restaurant, Hospitality, Corporate Hospitality, or Event Planning preferred.
• Strong customer service and interpersonal skills.
• Must maintain an elevated level of professional appearance and demeanor.
• Ability to navigate and communicate effectively with clients and professionals at every level.
• Strong verbal and written communication skills.
• Must be comfortable working in a fast-paced, high-energy environment.
• Able to stand and walk for extended periods of time.
• Strong organizational and multitasking skills.
• Must be comfortable using technology and Microsoft Office/Google Workspace.
• Ability to remain calm, professional, and solution-oriented when handling multiple requests.
• Flexible and adaptable with the ability to respond to changing priorities.

Competencies:

• Client-first mentality
• Exceptional hospitality and customer service skills
• Demonstrates accuracy and attention to detail
• Detail-oriented with the ability to multitask
• Strong problem-solving and decision-making skills
• Ability to meet deadlines and work under pressure
• Excellent verbal and written communication skills
• Actively listens and identifies both spoken and unspoken client needs
• Ability to anticipate client needs
• Professional and polished demeanor
• Prioritizing, flexibility, and adaptability
• Ability to work effectively as part of a team

The Compensation range for this role is up to $22.07 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

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Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.