We are seeking a Client Relationship Manager to oversee client relationships, lead daily operations, and ensure consistent, high-quality service delivery. This role is responsible for managing a team, supporting business objectives, and maintaining strong client partnerships in a fast-paced environment.

ROLES & RESPONSIBILITIES:

• Serve as the primary point of contact for client relationships, managing requests, inquiries, and daily operational needs

• Maintain a professional, organized, and client-ready environment at all times

• Participate in leadership discussions, providing updates on performance, challenges, and opportunities

• Develop and maintain processes and procedures to support efficient service delivery

• Monitor performance metrics and service levels, identifying opportunities for improvement

• Maintain and update operational documentation and playbooks

• Build and maintain strong client relationships through consistent communication and service delivery

• Conduct regular site walkthroughs to ensure a high standard of appearance and functionality

• Address concerns and service requests promptly, ensuring resolution and follow-up

• Oversee meeting and conference room operations, including setup, coordination, and space management

• Monitor room usage and ensure spaces are properly maintained and ready for use

• Support mail and print services as needed, ensuring accuracy and timely completion

• Assist with project coordination, including tracking progress, timelines, and deliverables

• Lead, develop, and manage team performance, providing coaching and feedback

• Support hiring, training, and employee engagement initiatives

• Partner with internal teams to address employee-related matters and support retention

• Participate in training and development to strengthen leadership and operational performance

KNOWLEDGE, SKILLS & ATTRIBUTES:

• 3–5 years of experience in office services, hospitality, or workplace operations

• Previous leadership or supervisory experience preferred

• Strong communication and relationship management skills

• Ability to manage multiple priorities in a fast-paced environment

• Proficiency in Microsoft Office and workplace system

• Strong attention to detail and organizational skills

QUALIFICATIONS:

• Client-focused mindset

• Leadership and accountability

• Operational efficiency

• Problem-solving and decision-making