About this role
Job Description
Guest Rooms
- Ensure all apartments are cleaned and maintained to luxury hotel standards.
- Conduct room inspections before guest arrivals.
- Maintain presentation standards.
- Ensure timely room turnaround.
Public Areas
- Maintain immaculate cleanliness of:
- Lobby
- Corridors
- Gym
- Business Lounge
- Deli
- Staff Areas
- Service Areas
Linen Management
- Manage linen inventory.
- Monitor laundry quality.
- Maintain par stock.
- Control linen losses.
Housekeeping Operations
- Prepare daily work schedules.
- Allocate room attendants.
- Conduct shift briefings.
- Ensure adherence to SOPs.
Inventory Management
- Manage housekeeping chemicals.
- Control guest amenities.
- Maintain housekeeping equipment.
- Conduct monthly inventory.
Quality Assurance
- Perform daily inspections.
- Maintain luxury presentation standards.
- Conduct quality audits.
- Monitor guest feedback related to housekeeping.
Guest Services
- Handle special guest requests.
- Coordinate lost & found.
- Arrange extra beds, baby cots and special amenities.
Team Management
- Recruit and train housekeeping associates.
- Develop multi-skilled team members.
- Conduct grooming inspections.
- Drive productivity improvements.
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