Real Estate5,001-10,000 employees peopleFounded 1956On-site

K Raheja Corp is one of India’s leading real estate conglomerates, with a legacy spanning over six decades. A pioneer in shaping the country’s urban landscape, the Group has played a defining role in the evolution of modern India through its diversified presence across commercial real estate, residential developments, hospitality, malls, retail, and power.

Its portfolio comprises Mindspace Business Parks (REIT), K Raheja Corp Homes, Chalet Hotels Ltd., Inorbit Malls, and Shoppers Stop, creating integrated ecosystems that enrich the way people live, work, shop, and stay. The Group has developed over 40 million sq. ft. across asset classes over the last two decades and has created some of the largest business and mixed-use ecosystems in the Mumbai and Hyderabad regions. Three of its businesses, Mindspace Business Parks REIT, Chalet Hotels Ltd., and Shoppers Stop Ltd., are listed on the Indian stock exchanges

A longstanding advocate of sustainable development, K Raheja Corp was among the founding members and first signatories to the memorandum of understanding with the CII-Green Building Council in 2007, helping pioneer the green building movement in India. Today, the Group has created a green building footprint of nearly 100 million sq. ft., sources green power to support its operations, and remains committed to responsible growth. Guided by a people-first philosophy, K Raheja Corp continues to create enduring value for customers, communities, partners, and employees.

Location

Hyderabad, Telangana, India

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Customer Experience Executive

Workplace: On-site

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About this role

Job Description

QUALIFICATIONS

Any graduate

EXPERIENCE

1-3 years of experience (preferably in housekeeping or front office)

JOB BRIEF

This position acts as an interface between the mall management and the internal & external customers.

KEY RESPONSIBILITIES

Managing the entire day to day functioning of the mall.
In charge & supervision of Information Desk, Food Court, Parking Management, Security, House Keeping, Maintenance etc.
Co-ordination with other departments of the mall to ensure smooth operations.
To check with daily mall report and department reports.
Shall devise systems and procedures to ensure customer’s delight.
Introduce measures & facilities in the mall to improve customer experience.
Dealing with issues and responding to complaints & grievances.
Thorough Mall round for cleaning & ensuring the upkeep of mall.
Loyalty enrolment & registration along with GV and gifts trackers.
Handling promotional activities.
Kitchen Audit.
Retail Store Audit.
Data management with respect to footfall/vehicle counts etc.
Oversee the working of other operations sections/activities like Horticulture/Pest Control/Food Sampling/R&R/Agency staff onboarding/agency attendance.
Lost and Found Management.

REPORTING TO

Manager - Operations

LOCATION

Inorbit Hyderabad

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