HOUSEKEEPING SUPERVISOR

Location:
JW Marriott Miami | 1109 Brickell Ave, Miami, Florida 33131 USA

Belong
• Be a part of an inclusive environment
• Be your authentic self
• Be a part of something bigger than you
• Be a part of a community far beyond our walls

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what's possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.

Compensation: Hourly
Schedule: Full-Time
Position Type: Non-Management
Work Setting: On-site

Benefits
Health Insurance
Dental and Vision
Paid Time Off
401K
Parking and Metro Reimbursement
Travel Perks and Benefits
Recognition and Rewards
Growth Opportunities
Holiday Pay
Free Meals
Free Uniforms
Free Life Insurance
Free Short-Term Disability
Exclusive Discounts via LifeMart
…and much more!

Job Summary
The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department to ensure guest rooms, public areas, and back-of-house spaces consistently meet Marriott's quality and cleanliness standards. This role supports the Housekeeping Manager by coordinating daily assignments, inspecting completed work, coaching associates, and collaborating with the Front Office, Engineering, and Laundry teams to deliver exceptional guest experiences while maintaining a safe, efficient, and productive work environment. 

Job Family Core Work Activities
• Supervise daily housekeeping operations to ensure guest rooms, public areas, and service areas consistently meet Marriott brand cleanliness and presentation standards.
• Inspect guest rooms, suites, and public areas after cleaning to verify quality standards and identify opportunities for improvement.
• Review room status reports, resolve room discrepancies, prioritize room assignments, and update room status throughout each shift.
• Coordinate with Front Office, Engineering, and Laundry departments to ensure rooms are guest-ready and operational needs are met.
• Prepare and distribute daily assignment sheets and communicate operational updates to housekeeping associates.
• Assist with hiring, onboarding, training, scheduling, coaching, and motivating housekeeping associates to support departmental success.
• Monitor associate productivity and ensure assignments are completed accurately, efficiently, and on time.
• Respond promptly and professionally to guest requests and service recovery opportunities, delivering genuine hospitality.
• Ensure compliance with company policies, safety procedures, OSHA regulations, and proper handling of cleaning chemicals and equipment.
• Complete operational reports, inspection records, activity logs, incident reports, and shift communications accurately and timely.
• Report maintenance concerns, safety hazards, and equipment issues to the appropriate departments for prompt resolution.
• Foster teamwork and effective communication across departments to support seamless hotel operations and an exceptional guest experience. 

Our Mission
We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.

Our Vision
To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.

Our Core Values
We Inspire People
We Embrace Innovation
We Pursue Accountability

Social Media
Marriott Careers: https://www.youtube.com/user/MarriottJobs

JW Marriott Miami
LinkedIn: https://www.linkedin.com/company/jw-marriott-miami/?viewAsMember=true
Website: https://www.marriott.com/hotels/travel/miajw-jw-marriott-miami/
Instagram: https://www.instagram.com/jwmarriottmiami/?hl=en
Facebook: https://www.facebook.com/JWMarriottHotelMiami/
Twitter: https://twitter.com/jwmarriottmia?lang=en
Maps: https://www.marriott.com/hotels/maps/travel/miajw-jw-marriott-miami/

E-VERIFY
MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.

MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.