Front Desk Agent

Job DetailsJob Location: SANTA MONICA, CA 90403Position Type: Full TimeEducation Level: NoneSalary Range: $25.00 - $26.00 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Hospitality - HotelBring Your Passion for Hospitality to the Coast

Step into a role that defines the guest experience at Hotel Oceana Santa Monica, named the #1 Hotel in Los Angeles by Travel + Leisure. Following a $35 million transformation, our intimate, all-suite oceanfront hotel continues to set the standard for refined luxury and personalized service.

At Oceana, exceptional service begins the moment a guest arrives. We are seeking a professional, service-driven Front Desk Agent to serve as the face of our hotel and deliver seamless, memorable experiences from arrival to departure. This role is ideal for someone who is polished, attentive, and passionate about delivering thoughtful, detail-oriented service.

About the Role

As a Front Desk Agent, you will play a key role in shaping each guest’s stay while supporting daily front office operations. You will welcome guests, manage check-in and check-out, verify billing details, and assist with reservations, including modifications, extensions, and upgrades.

What You’ll Do

Provide a warm, professional welcome to all guests
Anticipate guest needs and resolve concerns promptly and effectively
Share knowledge of hotel amenities and local attractions
Ensure a seamless check-in and check-out experience
Verify reservations, billing details, and payment methods
Assign rooms and manage inventory according to hotel standards
Process payments and maintain accurate guest records
Assist with creating and modifying reservations
Promote room upgrades and hotel services when appropriate
Coordinate dining, transportation, and local experiences
Collaborate with housekeeping, bell services, and other departments
Manage guest communications, calls, packages, and special requests
Follow all cash handling, privacy, and operational procedures
Support daily balancing and additional front office tasks as needed

What You Bring

2+ years of front desk or guest services experience, preferably in a luxury hotel
Excellent communication, problem-solving, and interpersonal skills
Strong attention to detail with the ability to multitask effectively
Experience with hotel systems and Microsoft Office
Professional demeanor with a guest-first mindset
Familiarity with the Santa Monica / Los Angeles area preferred
Ability to perform in a fast-paced, service-oriented environment

Schedule & Expectations

Flexible availability, including mornings, evenings, weekends, and holidays
Ability to stand or walk for extended periods
Ability to lift up to 20 lbs occasionally
Comfortable working indoors and outdoors in varying conditions
Maintain a polished appearance in line with hotel grooming standards

Benefits & Perks

Competitive medical, dental, and vision benefits
Basic life insurance
401(k) with auto-enrollment after 60 days
Paid time off, including vacation, sick leave and holidays*

Why Oceana

Hotel Oceana Santa Monica offers a boutique environment where quality is prioritized over quantity, and every detail matters. Our team is committed to delivering thoughtful, personalized service that exceeds expectations. If you take pride in creating exceptional guest experiences, we invite you to apply.

Apply Today

Submit your application and monitor your phone and email for next steps in the hiring process.

*New employees accrue 40 hours of vacation in the first year and earn 80 hours of paid sick leave per year. Eligible employees also receive holiday pay (if working) or paid holidays (if scheduled off) for six holidays each year.

QualificationsRequired Skills and Abilities

Minimum 2 years of front desk, guest services, or hospitality experience in a luxury setting
Strong communication, problem-solving, and interpersonal skills
Ability to work in a fast-paced environment with attention to detail
Basic proficiency with hotel systems and Microsoft Office

Education and Experience

High school diploma or equivalent
Hospitality-related certification or degree

Physical Requirements

Expected work hours: Flexible availability, including early mornings, evenings, weekends, and holidays based on occupancy levels

Travel: None

Work environment and physical demands

Ability to stand and walk for extended periods
Ability to lift up to 20 pounds occasionally
Frequent use of computer systems and standard office equipment
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions

This position is classified as nonexempt and is eligible for overtime pay in accordance with applicable federal, state, and local laws. The company complies with all wage and hour laws, including those related to meal and rest periods

This job description is not intended to be a comprehensive list of all duties or responsibilities. Responsibilities may change at any time, with or without notice.

Hotel Oceana Santa Monica is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind based on protected characteristics under federal, state, and local law. We consider all qualified applicants in accordance with applicable laws, including the City of Los Angeles Fair Chance Initiative for Hiring.