Operational Transformation & Governance – Associate

Help shape how a critical operations function evolves through transformation, stronger data practices, and disciplined governance. You will work with senior leaders and partners across operations and technology to turn insights into action. This role offers hands-on ownership, broad stakeholder exposure, and opportunities to modernize processes through analytics and automation. If you enjoy solving ambiguous problems and improving how teams run, you will be well-placed to make a measurable impact.

As an Associate in Securities Services Operations, you will help deliver the transformation, change, and data agenda while strengthening governance and execution discipline across the function. You will partner with local leadership and cross-functional stakeholders to improve operational performance, increase transparency through reporting, and support data-driven decisions. You will contribute in a hands-on way—tracking initiatives, improving processes, and helping teams adopt better tools and routines.

Job responsibilities

• Support the design and execution of transformation initiatives that improve processes, reduce manual effort, and enhance operational efficiency.
• Analyze operational data to identify improvement opportunities, cost reduction ideas, and risk themes.
• Build and enhance management reporting, dashboards, and non-financial performance measures to improve decision-making.
• Contribute to automation and analytics solutions using tools such as Alteryx and Tableau and scripting languages such as Python.
• Partner with operations, technology, and business stakeholders to translate needs into actionable insights and practical delivery plans.
• Support governance routines including strategy tracking, business planning, initiative roadmaps, and progress updates.
• Prepare clear communications and updates for senior stakeholders on priorities, milestones, risks, and dependencies.
• Monitor data quality, escalate issues, and support root-cause analysis and remediation tracking.
• Promote continuous improvement by documenting best practices and encouraging consistent operating rhythms.

Required qualifications, capabilities, and skills

• Bachelor’s degree (or equivalent) in a relevant field.
• At least 2 years of experience in financial services operations, transformation, or a related role.
• Demonstrated experience in data analysis and visualization using tools such as Tableau.
• Demonstrated experience building analytics or automation workflows using tools such as Alteryx and/or Python.
• Experience supporting change delivery (e.g., process improvement, automation, operating model, or governance routines).
• Strong written and verbal communication skills, including the ability to present updates clearly to diverse stakeholders.
• Proven ability to manage multiple priorities, meet deadlines, and maintain attention to detail.

Preferred qualifications, capabilities and skills

• Experience working in regional or multi-market environments.
• Familiarity with securities services products such as custody, fund services, clearing, or collateral management.
• Experience in governance, controls, risk management, or operational oversight.

 

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.