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Jostens

Customer Service Representative - Jostens Kinderkraft

Sedalia, MO · On-site
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About this role

Customer Service Representative for Jostens Kinderkraft
 
Location: Sedalia, Missouri
 
Jostens Kinderkraft has everything to make graduation day special for graduates of Preschool, Kindergarten and Elementary schools. This position supports the sale and ordering process of graduation caps, gowns, certificates and diplomas, sashes, tassels done by preschools, schools and parents. Visit the product website at https://jostenskinderkraft.com.
 
Job Responsibilities
  • Provide front line support in answering customer questions over the telephone for Kinderkraft products
  • Initiate product orders
  • Monitor orders in progress to ensure on time delivery
  • Maintain and enhance knowledge of production capabilities in order to understand when job requests must be expedited
  • Work with other internal facilities for order fulfillment
  • Work with external vendors for inventory control
Required Skills
  • High School Diploma or GED
  • 3 or more years customer service experience
  • Knowledge of sales techniques
  • Solid cash handling and math skills for estimating
  • Working knowledge of full MS Office suite
  • Pleasant and professional telephone presence
Celebrating over 125 years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas.
 
Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at [email protected] or (952) 830-3399.
 
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

Company at a glance

Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here: https://f.io/HIAsH659

Founded1897
Team Size1,001-5,000 employees
WorkspaceOn-site
IndustryManufacturing
Location
Sedalia, Missouri, United States
Websitejostens.com
LinkedInLinkedIn

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