Service Engineer
About this role
Job Summary
We are seeking a skilled and experienced Service Engineer to install, maintain, troubleshoot, and support ELV and security systems, including Access Control Systems, Fire Alarm Systems (FAS), CCTV Surveillance Systems, Servers, and Building Management Systems (BMS). The candidate should have strong technical expertise, problem-solving skills, and the ability to provide timely support to clients.
Key Responsibilities
- Installation, commissioning, testing, and maintenance of Access Control, CCTV, FAS, and BMS systems.
- Diagnose and resolve hardware, software, and network-related issues in security and automation systems.
- Perform preventive and corrective maintenance activities as per service schedules.
- Configure and troubleshoot servers, workstations, and system software related to security platforms.
- Monitor system performance and ensure maximum uptime for client installations.
- Coordinate with customers to understand service requirements and provide timely resolutions.
- Prepare service reports, maintenance records, and technical documentation.
- Support system upgrades, expansions, and migration activities.
- Ensure compliance with safety standards and company procedures.
- Provide technical guidance and training to end users when required.
Required Skills & Qualifications
- Diploma / Bachelor's Degree in Electronics, Electrical, Instrumentation, Computer Science, or a related field.
- Minimum 4 to 5 years of hands-on experience in:
- Access Control Systems
- Fire Alarm Systems (FAS)
- CCTV Surveillance Systems
- Server Installation and Troubleshooting
- Building Management Systems (BMS)
- Good knowledge of networking concepts, IP addressing, switches, and routers.
- Experience with system integration and troubleshooting.
- Ability to read technical drawings, schematics, and system layouts.
- Strong communication and customer-handling skills.
- Willingness to travel to client sites as required.
Company at a glance
Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency and decarbonization. We help our customers use energy more productively, reduce carbon emissions and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing and higher education.
For more than 140 years, Johnson Controls has been delivering performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turning goals into real-world results and helping move society forward.
Visit johnsoncontrols.com for more information.
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