Facilities Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

This Facilities Ambassador role is focused more centered on hospitality, employee experience, stakeholder engagement, and front-of-house workplace services.

The ideal candidate is someone who can act as the face of the workplace, ensuring that LSEG colleagues and guests have a seamless, welcoming, and productive experience every day.

Core Areas of Responsibility

1. Customer & Employee Experience

• Serve as the first point of contact for workplace-related requests.
• Respond to colleague inquiries, issues, and feedback.
• Build strong relationships with employees and visitors.
• Deliver a high-touch hospitality experience.
• Personally follow up on requests to ensure satisfaction.

2. Workplace Engagement

• Welcome colleagues and visitors daily.
• Spend time walking floors and interacting with employees.
• Support workplace events and engagement activities.
• Promote workplace programs and communications.
• Help create a positive office culture.

3. Operational Support

• Monitor meeting rooms, desk areas, pantries, and common spaces.
• Ensure workplace services meet agreed service levels.
• Support conference room bookings and resolve scheduling conflicts.
• Coordinate with facilities, engineering, security, and other support teams.

4. Vendor & Service Management

• Work with service providers and vendors.
• Conduct regular inspections and assessments.
• Report service issues and drive improvements.
• Ensure consistent service delivery.

5. Reporting & Continuous Improvement

• Collect and analyze workplace data.
• Support reporting and performance tracking.
• Identify opportunities to improve employee experience.
• Participate in innovation and process improvement initiatives

Location:

On-site –Cape Town, ZAF

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.