Lubricants Technical Advisor
About this role
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Job Description:
Where you fit In
Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You’ll have limitless opportunities to explore – whether that means building up new areas of expertise or taking in a different direction.
As Lubricants Technical Advisor, you will be expected to provide first line technical advice to direct accounts, industrial and indirect customers, and Shell Sales force on the use of the Shell lubricants portfolio in order to best exploit the technical attributes of Shell products and services to commercial advantage, and to trouble shoot any technical issues.
What’s the role?
In your role as the Lubricants Technical Advisor (LTA) you will use your techno-commercial skills to provide support on highly complex technical issues to key accounts for business retention, securing close top partnership with key customers and prospects at high level as well as with their key stakeholders through differentiating offers and solutions:
Provide front line technical support to direct top customers and prospects (Platinum, global priority OEM) and sales staff including problem solving, troubleshooting and application advice for approximately. 95% of all front-line technical issues
Secure close good relationship with key customers and prospects at high level as well as with their key stakeholders, enhancing the use of the Shell lubricants portfolio to best exploit the technical attributes of Shell products and services to commercial advantage and to trouble shoot any technical issues
Manage any complex complaint or issue coming from key customers (Platinum, global priority OEM) providing satisfying customer solution and clear constructive feedback internally as good learning case
Thanks to own high technical, overall sector product/application/process expertise, be able to deliver valuable input and Shell product and services selection to key customers, to improve sensitively their production process, increasing Shell Technology image and business opportunity
Provide HSSE, Occupational Health, safety and product disposal advice to key customers and front-line sales, in line with local legislation requirements. Actively keep up to date with changes in legislation
You also will drive top and bottom-line growth through deep involvement in key account prospecting and cross/up selling activities with a premium acceleration focus providing the right claims and reasons to believe:
Work closely with local sales and global accounts who have the ‘ownership’ of the customers, to provide appropriate technical support to maintain and gain business in line with business strategy.
Carry out joint and solo visits (with knowledge of sales force) to new and existing customers providing technical proposals/assistance to generate sales opportunities, with both existing and new products
Drive x/up-sales opportunities through developing and delivering appropriate lubricants training to direct Sales/Marketing staff to develop their expertise, as well as tailored training packages for Gold/Platinum Customers where required
Develop and deliver appropriate lubricants training to direct Shell Sales staff to develop their product-application-services expertise
Exploiting the use of Sales First tools through integrated T-SPANCOP with Sales one and delivering DVRs according to global needs and guidelines to provide proven Technology Leadership or Value Led examples
You will be part of the services monetization journey by introducing and growing our technical services as a new revenue stream through our current active CVP`s in addition to creating new ones to expand our services portfolio
What we need from You
Degree (e.g. BEng) –engineering, preferably mechanical, or comparable technical background skills
Proven 5-8 years working experience in relevant industries
Good Sector and application technical knowledge to be able to understand customer`s critical needs
Evidence for good commercial acumen, Experience in a customer facing role (eg front line sales) is beneficial.
Knowledge in Vibration, Ultrasound and/or thermography inspections will be considered.
Self-committing, balancing own learning from others internally and giving technical support externally
Having the ability to distil complex information and to communicate clearly and concisely to others
Managing relationships with key customers and their stakeholders
Delivers results – accountability. Clear results orientation and capacity to manage self-performance
Competence in problem solving, good decision-making skills and ability to find solutions to day-to-day issues
Able to maintain high volumes of contacts, with quick and accurate turnaround time
Demonstrates interpersonal sensitivity and communication (written and verbal) skills
Solution development and creative problem solving
Successful integration for collaborative development and implementation with global, regional & local teams.
Good English skill level
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DISCLAIMER:
Company at a glance
Jiffy Lube International recently named M.C.,LLC "Franchisee of the Year"for the organization’s leadership and dedication to the Jiffy Lube brand. The esteemed "Franchisee of the Year" award is presented annually to the franchisee who best exemplifies the values and attributes that are core to the Jiffy Lube brand, including commitment to their customers through the development and growth of their employees, appearance of both the interior and exterior of their service centers, and demonstrated operational excellence.
"M.C., LLC not only delivers an exceptional customer experience, they have also taken on leadership roles by dedicating resources toward piloting new programs, products and services on behalf of the Jiffy Lube system of more than 2,000 service centers,” said Steve Ledbetter, president of Jiffy Lube International.
M.C., LLC was instrumental in working with ride share partners to develop a program that was implemented nationwide. A Jiffy Lube franchisee for several decades, M.C., LLC owns and operates service centers in several markets including San Francisco, Boston, Providence, Portland and Los Angeles. The entity is a proven leader within the Jiffy Lube network,continuously investing in industry innovation while upholding the highest standards among its service centers across the country.
“We are proud to represent the brand and while we currently have 95 Jiffy Lube service centers, we are continuing to grow our footprint,” said Marc Fanticola, president of M.C., LLC. “The entire M.C., LLC team consistently strives to provide the best possible service to our customers every day, every visit and we look forward to continuing to serve those drivers who depend on us to keep their vehicles on the road.“
About Jiffy Lube
Jiffy Lube International, Inc. (“Jiffy Lube”),with more than 2,000 franchised service centers in North America, serves approximately 20 million customers each year. Jiffy Lube pioneered the fast oil change industry in 1979 by establishing the first drive-through service bay, providing customers with fast, professional service for their vehicles. Headquartered in Houston, Jiffy Lube is a wholly owned, indirect subsidiary of Shell Oil Company. Visit www.JiffyLube.com to learn more about Jiffy Lube and vehicle care.
About Shell Oil Company
Shell Oil Company is an affiliate of the Royal Dutch Shell plc, a global group of energy and petrochemical companies with 90,000
employees in more than 80 countries. We deliver a diverse range of energy solutions and petrochemicals to customers worldwide. These include transporting and trading oil and gas, marketing natural gas, producing and selling fuel for ships and planes, generating electricity and providing energy efficiency advice. We also produce and sell petrochemical building blocks to industrial customers globally, and we are investing in making renewable and lower-carbon energy sources competitive for large-scale use. In the U.S., we operate in 50 states and employ more than 20,000 people delivering energy in a responsible manner. For more information,visit www.shell.us. com
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