Assistant Manager
About this role
Job Purpose
As an Assistant Store Manager, your role is to support and enhance daily store operations while building and leading a strong team. You will ensure the service center operates smoothly in line with M.C. LLC and Jiffy Lube policies and procedures. Your focus will be on improving store performance through outstanding customer service, maintaining a clean and organized facility, managing inventory efficiently, handling cash accurately, and maximizing the effectiveness of store labor.
Duties and Responsibilities
- Train and supervise employees to ensure effective performance and development.
- Represent Jiffy Lube with a high level of professionalism and exceptional service.
- Consistently exceed customer service expectations through proactive engagement.
- Enforce company policies related to safety, attendance, personal behavior, and other guidelines.
- Ensure adherence to OSHA and environmental regulations.
- Stay informed about current sales performance and targets.
- Address and resolve customer complaints and warranty issues in line with company standards.
- Complete all required computer-based and on-the-job training as needed.
- Manage customer flow to enhance service efficiency and reduce wait times.
- Generate sales for the store and revenue for the company.
- Order, receive, and audit inventory to maintain optimal stock levels and control.
- Communicate effectively with employees, leadership, and the HR team to address issues promptly.
- Attend monthly manager meetings and lead monthly store safety meetings to update staff on important topics.
- Perform additional duties as assigned to support overall store operations.
Qualifications/Requirements
- 0-2 years of experience managing employees
- 1-2 years of automotive/quick lube experience required.
- Valid U.S. driver’s license
- Excellent interpersonal and communication skills
- Succeeds in a team environment and works well with others
- Passion for customer service
- Passion for automotive repair and maintenance
Working Conditions
- Fast-paced environment.
- Intermittent pressure to produce under severe time constraints and deadlines.
- May be required to work beyond office hours and weekends from time to time.
Physical Demands
- Must be able to stand on concrete or metal surfaces for extended periods of time (typically no longer than 8 hours.)
- Work in an environment that frequently experiences extreme hot and cold temperatures, loud noises, and exhaust fumes.
- Lift and move inventory items, trashcans and other work-related items (up to 50 pounds).
- Must be able to work at a rapid pace for long periods of time (typically no longer than 8 hours.
- Must be able to push, pull, pull up, bend at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp and hold tools and other items with hands, for either extended periods of time or many times throughout the shift.
Company at a glance
Jiffy Lube International recently named M.C.,LLC "Franchisee of the Year"for the organization’s leadership and dedication to the Jiffy Lube brand. The esteemed "Franchisee of the Year" award is presented annually to the franchisee who best exemplifies the values and attributes that are core to the Jiffy Lube brand, including commitment to their customers through the development and growth of their employees, appearance of both the interior and exterior of their service centers, and demonstrated operational excellence.
"M.C., LLC not only delivers an exceptional customer experience, they have also taken on leadership roles by dedicating resources toward piloting new programs, products and services on behalf of the Jiffy Lube system of more than 2,000 service centers,” said Steve Ledbetter, president of Jiffy Lube International.
M.C., LLC was instrumental in working with ride share partners to develop a program that was implemented nationwide. A Jiffy Lube franchisee for several decades, M.C., LLC owns and operates service centers in several markets including San Francisco, Boston, Providence, Portland and Los Angeles. The entity is a proven leader within the Jiffy Lube network,continuously investing in industry innovation while upholding the highest standards among its service centers across the country.
“We are proud to represent the brand and while we currently have 95 Jiffy Lube service centers, we are continuing to grow our footprint,” said Marc Fanticola, president of M.C., LLC. “The entire M.C., LLC team consistently strives to provide the best possible service to our customers every day, every visit and we look forward to continuing to serve those drivers who depend on us to keep their vehicles on the road.“
About Jiffy Lube
Jiffy Lube International, Inc. (“Jiffy Lube”),with more than 2,000 franchised service centers in North America, serves approximately 20 million customers each year. Jiffy Lube pioneered the fast oil change industry in 1979 by establishing the first drive-through service bay, providing customers with fast, professional service for their vehicles. Headquartered in Houston, Jiffy Lube is a wholly owned, indirect subsidiary of Shell Oil Company. Visit www.JiffyLube.com to learn more about Jiffy Lube and vehicle care.
About Shell Oil Company
Shell Oil Company is an affiliate of the Royal Dutch Shell plc, a global group of energy and petrochemical companies with 90,000
employees in more than 80 countries. We deliver a diverse range of energy solutions and petrochemicals to customers worldwide. These include transporting and trading oil and gas, marketing natural gas, producing and selling fuel for ships and planes, generating electricity and providing energy efficiency advice. We also produce and sell petrochemical building blocks to industrial customers globally, and we are investing in making renewable and lower-carbon energy sources competitive for large-scale use. In the U.S., we operate in 50 states and employ more than 20,000 people delivering energy in a responsible manner. For more information,visit www.shell.us. com
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