Peak Trade - JB Direct Team Member

About Us

JB Hi-Fi Group is one of Australasia’s largest and most trusted retailer groups. Specialising in consumer electronics, home entertainment, small appliances, and white goods. JB Hi-Fi’s Purpose is to ‘Help People with Better ways to Live, Learn, Work and Play’. We want to – own the tech and entertainment space, grow our customer base and support our people to be the best and deliver the highest quality service! This is at the heart of our business, and we want you to be a part of it!

Why join JB Hi-Fi?

• We have a supportive and inclusive team that embraces individuality and diversity
• We are one of Australia’s most iconic and trusted brands, with a rich history in the consumer retail industry
• You will have exposure to ongoing training & development opportunities from day one
• We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys Group
• Did you know the JB team support vulnerable communities by making donations to our Helping Hands workplace giving program. Every dollar our team donates, JB matches and together we have donated more than $35m to our charity partners to make a meaningful difference to the social and environmental issues that our people are passionate about
• We offer generous team member discounts across a range of products as well as a leading commission structure for sales positions
• We offer flexibility, 12 weeks’ paid parental leave, novated leasing, Employee Assistance Program and more

Create, support, and uphold a culture of collective high performance and great customer experiences within the JB Direct Sales Team, by delivering high quality product and service solutions on every occasion over the Phone and via Live Chat.

Key Responsibilities

• Achieve sales targets for you and the JB Direct Sales Team by
  • Putting the customer at the centre of everything you do and creating “Raving Fans”
  • Participating in all suppliers, compliance, and sales training modules
  • Participating in the STARS coaching program to learn and demonstrate required sales behaviours
  • Understand the JB HiFi 5 Steps of Selling and demonstrate in all customer interactions
  • Working efficiently and multitasking where required to manage incoming call and chat volumes
• Enable a safe work environment for your team, ensuring all OHS policies and procedures are adhered to
• Provide a high level of customer service standards including pre, during and post the sale
• Remain relevant and up to date with new products and services
• Ensure all sales activities meet compliance and legislative standards, including meeting responsibilities outlined in the ACL or other legislation and ensuring compliance with telco partner procedures (e.g. Telstra)
• Build and maintain effective working relationships with relevant internal and external stakeholders
• Assist the Management Team, where required, in daily operational aspects and tasks.

• Retail or Call Centre experience in high achieving teams 
• Demonstrated ability in required skills competencies
• Intermediate computer and typing skills
• Sound Organisational skills
• Unerring passion for creating great customer experiences

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!