About this role
Main Responsibilities
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Working with the sales manager to develop and maintain relationships with B2B travel agencies and partners
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Assisting customers throughout the booking and travel process
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Assisting the sales team with both B2C and B2B enquiries and bookings
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Designing and reviewing tailor-made travel itineraries to Japan
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Supervising supporting and coordinating the small customer service team in Germany
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Coordinating shipping and logistics processes related to travel documents and products
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Monitoring stock levels and ensuring operational organisation
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Supporting the team with administrative and operational tasks when required
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Ensuring a high level of customer satisfaction and service quality at all times
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Dealing with any administrative and ad-hoc requests related to the smooth running of the Berlin office and the International team.
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