Service Advisor

Job DetailsJob Location: Raleigh - Garner, NC 27529Position Type: Full TimeJoin the team at James River Equipment in Raleigh

Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.

Day in the Life: Service Advisor

Complete customer service authorizations, identify all repairs through communication with customer and technicians, and provide cost estimates/quotes to customers
Ensure the customer has sufficient credit for work authorized and make payment arrangements as required
Communicate estimated job start time and completion date to the customer, updating progress as necessary, and make customer aware of any additional service work identified by the technician during inspection and/or repair
Assign SPGs/estimated repair times to work order segments, manage service jobs, approve technicians’ service reports and perform final inspection of the machine
Invoice the customer to include warranty work and review invoice with customer prior to closing work order

Need to Succeed

Exceptional customer service with ability to handle high volume of customer inquiries in person, by phone and online
Computer systems use, specifically in CDK or similar work order system, Microsoft Office to include Excel, and ability to learn new systems quickly
Previous experience in a service department is strongly preferred
Excellent follow up with the ability to communicate well with both technicians, parts staff, and customers

Life at James River EquipmentAbout the Benefits

In addition to competitive pay (negotiable based on experience), the successful candidate will receive:

Extended health, dental, and vision insurance (day one of employment)
Health savings account options
Flexible spending account options
Disability and life insurance
401k with employer match and profit share (after 90 days of employment)
Annual tools and PPE allowance
Paid time off and paid holidays
Employee recognition rewards program
Opportunities to attend a yearly cruise for top performers
Opportunities for leadership and professional growth
Quarterly group outings, company events, and employee recognition programs

Upon joining James River Equipment, you will be welcomed into a supportive, collaborative, and diverse team that takes pride in a job well done and is appreciated for the work they do!

For more information about what it’s like to work at James River Equipment, please visit our website at www.jamesriverequipment.com