About this role
Job DetailsJob Location: Raleigh - Garner, NC 27529Join the team at James River Equipment in Raleigh
Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.
A Day in the Life: Rapid Response Rental Technician
Delivers immediate advanced troubleshooting, repair, and maintenance to rental equipment (such as aerial lifts, forklifts, telehandlers) to prevent customer downtime
Follows all safety rules and regulations in performing work at customer site, with safe travel to/from customer sites
Ability to successfully complete component replacements (motors, valves, sensors, control boards) and advanced repairs (electrical, hydraulic, mechanical systems)
Ability to educate customers on proper use of equipment to avoid future issues
Maintain records and account for all time, parts, and supplies used in repairing and servicing rental equipment, with the ability to determine if a replacement rental is necessary
Communication with dealership rental team to ensure proper billing, notification of downtime or replacement equipment, and ability to work with rental sales professionals to ensure customer satisfaction
Need to Succeed
Experience as a mechanic diagnosing, maintaining, and repairing rental equipment required, specifically aerial lifts (boom & scissor lifts), forklifts, and telehandlers
Valid driver's license with ability to be insured on company policy and medical DOT card required to operate company field service truck
Excellent customer service and communication, with bilingual communication skills preferred
Coachability and willingness to continue learning through training on rental equipment as needed
Recent and regular computer use, specifically in running codes and submitting work order information, is required
Life at James River EquipmentAbout the Benefits
In addition to competitive pay (negotiable based on experience) and monthly technician incentive bonus eligibility, the successful candidate will receive:
Extended health, dental, and vision insurance (day one of employment)
Health savings account options
Flexible spending account options
Disability and life insurance
401k with employer match and profit share (after 90 days of employment)
Annual tools and PPE allowance
Paid time off and paid holidays
Employee recognition rewards program
Opportunities to attend a yearly cruise for top performers
Opportunities for leadership and professional growth
Quarterly group outings, company events, and employee recognition programs
Upon joining James River Equipment, you will be welcomed into a supportive, collaborative, and diverse team that takes pride in a job well done and is appreciated for the work they do!
For more information about what it’s like to work at James River Equipment, please visit our website at www.jamesriverequipment.com
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