eCRM & Marketing Automation Manager (Remote)
About this role
eCRM & Marketing Automation Manager (Remote | $2,000–$2,500/month)
Customer data platform, engagement platform, and eCRM
The role
Jack Westin helps pre med students get into medical school through MCAT courses, tutoring, and admissions consulting. Our students take weeks or months to decide, which makes eCRM one of our highest leverage channels.
You will own our messaging stack end to end: the customer data platform feeding it, the engagement platform on top, the journeys inside it, and the deliverability protecting all of it. Your first major project is migrating us from a hosted email platform onto an in-house engine built on n8n and AWS SES. The roadmap is already defined; you own the delivery and are expected to challenge it where it is wrong.
This is hands-on. You build the journeys yourself and write your own segmentation queries.
What you will own
- eCRM and lifecycle messaging end to end: orchestration, templates, triggers, event handling, QA on every send.
- The migration onto n8n and AWS SES: journey state model, parallel running, parity testing, cutover behind quality gates.
- Journeys across onboarding, abandoned cart, abandoned session, reactivation and retention, including branching logic, wait states, exit conditions and holdout groups.
- Governance: frequency caps, quiet hours and timezone handling, journey collision rules, preference centre, sunset policy.
- CDP connections to the warehouse and downstream tools, plus tracking plans, event taxonomy and identity resolution.
- Segmentation and audience building against the warehouse.
- Deliverability: SPF, DKIM, DMARC, domain warm up, suppression integrity, bounce and complaint handling, inbox placement.
- Dashboards, A/B and holdout testing, weekly eCRM reporting, and documentation of every journey and system you own.
You must have
- 4 to 6 years in CRM, eCRM, lifecycle, retention or marketing automation, in B2C or subscription.
- Hands-on ownership of an engagement or automation platform. We use n8n and AWS SES, but weight transferable depth above our tools: Braze, Iterable, Klaviyo, Customer.io, Salesforce Marketing Cloud, HubSpot, Marketo or comparable.
- Multi step journeys you built yourself that ran reliably without you touching them.
- CDP experience at the schema and pipeline level, not just the interface. RudderStack, Segment, mParticle or similar.
- Deliverability fluency and SQL strong enough to build your own segments.
- Comfort with APIs and webhooks: reading JSON, configuring an HTTP request, debugging a payload, working from API docs unaided.
Good to have
Migrated off a hosted email platform before. AWS SES and SNS. n8n, Make or Zapier. Firebase Cloud Messaging. Metabase or Looker. Education or subscription products.
What we offer
- Fully remote position with flexible working arrangements
- $2,000–$2,500 per month
- Full-time engagement with a stable, US-based company
- Opportunity to work on meaningful projects with a professional, collaborative team
Company at a glance
Jack Westin is a leading Medical College Admissions Test (MCAT) preparation company which is known for crafting high quality, but free, practice materials. The MCAT tests students on the scientific reasoning skills and scientific knowledge which can be learned during typical undergraduate coursework.
Our Three Principles
As we continue to grow and help students, we are guided by three major principles that we believe are vital to our community.
Attention to quality
We only create courses and practice questions that we would use. That means having the best, first-class teaching content that can possibly exist. We're not satisfied with mediocrity. We don't care about the amount of time or money it takes to get something done right. If it's not perfect, we won't stop until we believe it is. This ethos runs deep within our company.
Excellence in support
We're obsessed with our students. Their well-being and success drives us each day. Great customer service is not an afterthought. It is the most important service we can offer. We understand that our students come from different learning backgrounds. It's our mission to ensure that each one has an amazing experience.
Learn from anywhere at anytime
We are committed to building the future of education on the internet so that it is easily accessible to all students from around the world. Our dedication is to all students who want to learn, regardless of their pace, and no matter what time of the day it is.
Top Benefits
- Fully remote position
- Flexible working arrangements
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?