Veterinary Receptionist (FTC)

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

 

We are seeking an organised, personable Receptionist to join our team at St Mary's Vets on a full-time basis to cover maternity leave for 12 months.

 

St Mary's Veterinary Surgery is a small practice renowned for its friendly atmosphere and committed team of professionals passionate about making a positive impact on the lives of animals. Access advanced diagnostic tools such as digital x-ray, ultrasound, and an in-house laboratory. Located in Tamworth, a vibrant market town with rich heritage, it boasts landmarks like Tamworth Castle and is home to historic heroes, including the well-renowned Tamworth pigs. Enjoy excellent retail facilities, fun attractions, numerous nature reserves, and easy links across the region and nationally.

 

How You’ll Make a Difference

 

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

 

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

 

Working Pattern

 

* Monday, Wednesday, Friday 8am - 6pm (one hour lunch) Tuesday and Thursday 8am - 2pm

 

Key Responsibilities

 

* Liaising with the clients and the clinical staff to provide a high level of customer care.

* Meeting and greeting clients and pets.

* Booking appointments and diary management.

* Managing telephone and email enquiries.

* Taking payment for services and products.

* Managing cash and end-of-day banking.

* Maintaining a clean and safe space for our clients and their pets.

 

You Might Be a Great Fit If...

 

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

 

* Excellent communication skills and a professional, welcoming manner

* Experience in a customer-facing role, with a strong focus on service and attention to detail

* The ability to manage multiple tasks effectively in a busy environment

* A collaborative approach and willingness to support colleagues

* A proactive attitude, with openness to feedback and learning

 

How We’ll Support You

 

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

 

* A key client-facing role within a supportive and collaborative practice team

* Clear career pathways with progression opportunities within client care and practice leadership roles

* Ongoing learning and development supported by experienced colleagues and practice teams

* A values-led culture focused on care, community and continuous improvement

 

What We Offer Our Team

 

* 6.6 weeks' annual leave plus your birthday off

* Increasing holiday allowance based on length of service

* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay

* Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria

* Learning and development opportunities via the inspiring vet care Academy

* Pension scheme

* Discounted veterinary care

* Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

 

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

 

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

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