Order Administrator
About this role
Job Description:
As an Order Administrator in our High Wycombe office, you’ll keep our order‑to‑invoice process running smoothly—vetting and entering sales orders with accuracy, resolving entry issues, and supporting the Order Entry Team Lead day to day. You’ll provide clear, timely information to Service and Sales teams, while managing invoices, statements, and payment chasing to support the EMEA Accounts Receivable function. With a mix of administration, reporting, and customer coordination, this role puts you at the centre of ensuring every order is handled efficiently and professionally.
Key Tasks & Responsibilities
Be the point of contact for internal and external customer queries relating to order entry /status
Assist Order Entry Team Lead with entering and processing sales orders in an accurate and timely manner
Work with Operations and Sales teams to resolve order entry queries
Maintain and update OE spreadsheets for business reporting
Raise advance customer invoices
Proactively chase customer invoice payments for EMEA (excluding Italy)
Generate customer AR statements
Support invoice query resolution
Key Experience and Competencies (includes skills)
Sound analytical and interpersonal skills
Able to communicate effectively with all levels of the organisation & external customers
Good knowledge of Purchase Orders and contractual terms to ensure Sales order accuracy & prompt payment
Understanding of credit control function
A good demonstration of prioritisation
A high standard of computer literacy
French/German languages beneficial but not essential.
Company at a glance
ITW’s Residential Construction is a division of the ITW Construction segment - a branded supplier of innovative engineered fastening systems and related consumables. They are all uniquely specified for a variety of applications including wood, concrete, steel and engineered lumber. Our products are focused on value-added opportunities for Professional Home Builders and Remodelers across the U.S. and the globe.
ITW Residential Construction , like its parent company, is committed to offering its customers the most advanced products as well as the best in service, merchandising, training and sales support. Our brand portfolio includes Paslode, GRK Fasteners, Tapcon, Ramset, Red Head, Teks, E-Z Ancor, Rock-ON Backer-ON, all recognized and trusted by industry professionals throughout the U.S.. ITW strives to excel at serving contractors and do-it-yourselfers with professional grade products. Each brand is a market leader in terms of quality, performance and ease of use. These products offer unique, innovative, value-added solutions for customers. We respond to customers' needs by creating close working relationships to create value and improve operating efficiencies for every customer.
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