Unix Systems Administrator
About this role
Job DetailsJob Location: Fremont HQ - Fremont, CA 94538Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $125,000.00 - $135,000.00 Salary/yearJob Category: Information TechnologySummary: This position will provide the technical expertise necessary to implement computer hardware, resolve technical issues related to user problems, and is responsible for the planning, design, implementation, documentation and maintenance of complex computer systems.
Essential Duties and Responsibilities (other duties may be assigned):
Directly provide services in the form of problem resolution, troubleshooting, training and support on any IT equipment.
Analyze, troubleshoot and resolve hardware, and software problems.
Perform daily operational functions in support of UNIX, mail systems, telecommunication systems, PC’s and networks.
Provide the resolution of user help desk problems in a timely manner.
Provide support for IT infrastructure.
Sets up, configures, and supports internal and/or external networks.
Perform system maintenance on PC’s networks, and communication systems.
Answers, evaluates, and prioritize incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
Determines whether problem is caused by hardware such as modem, printer, cables, or telephone.
Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
Prepares standard statistical reports, such as help desk incident reports.
Analyzes and evaluates incident reports, and makes recommendation to reduce help line incident rate.
Consults with programmers to explain software errors or to recommend changes to programs.
Calls hardware vendors to request service regarding defective products.
Tests hardware to evaluate case of use and whether product will aid user in performing work.
Writes hardware evaluation and recommendation for management review.
Writes or revises user training manuals and procedures.
Develops training materials such as exercises and visual displays.
Installs personal computers, software, and peripheral equipment.
QualificationsEducation and/or Experience
BS, BA or AA degree in related field.
2-4+ years of experience and/or training
Knowledge, Abilities and Skills
Requires considerable knowledge of: modern office methods and procedures; modern business English, spelling and arithmetic; the operations of common office machines and equipment.
Requires considerable ability to: use good judgment in making routine decisions in accordance with existing laws, ordinances, regulations and departmental policies and procedures; establish and maintain satisfactory working relationships with departmental personnel and customers.
Computer Skills
Knowledge of Windows Operating Systems
Experience with MS Outlook and MS Office
Knowledge of or experience with Switches and routers VPN experience
Qualifications
Direct experience with Ethernet LANs, TCP/IP and Windows
Direct experience with MS Exchange Server
Knowledge of or experience with SunOS, Solaris, HPUX
UNIX, programming, and scripting skills: C, C++, PERL
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May require some lifting of computer parts and/or equipment.
Must be able to lift or move 5-10 lbs. occasionally.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work in Office Environment
May need to perform duties in an ESD controlled environment.
Company at a glance
ISE Labs is a one-stop semiconductor engineering service provider. We offer a full spectrum of services related to the assembly, packaging, and testing of ICs. Scalable resources on demand. Grow your company with minimum overhead with ISE. We offer our customers full flexibility: individual services or our full turnkey solution. ISE Labs, a member of ASE, is the largest semiconductor testing service provider in the U.S. ISE Labs is conveniently headquartered in the heart of California's Silicon Valley.
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