Ward 4- Social Services Coordinator

Join Our Team at Iona Senior Services!

Are you passionate about creating a welcoming and vibrant community for older adults? Do you thrive in a dynamic environment where you can make a meaningful impact every day? If so, we’d love for you to join Iona Senior Services as a Social Services Coordinator!

SUMMARY:

Under the supervision of the Clinical Manager, the Social Services Coordinator supports Iona’s DACL Lead Agency grant for Ward 4 by providing Information, Referral, and Assistance (IR&A), counseling support, and service coordination to older adults at congregate dining sites and throughout the ward. This role involves traveling to various community dining sites and senior centers, delivering informational sessions, and offering social services to both in-person and isolated homebound seniors, including home visits. The coordinator will also connect residents with services such as SNAP, home-delivered meals, public benefits, and home care. Additionally, the Social Services Coordinator will facilitate group presentations and provide one-on-one counseling on benefits program. This is a hybrid remote and in-person position. The hybrid schedule will be dictated by the business needs of Iona with consideration of the employee’s preferences. 

RESPONSIBILITIES:

• Act as the social services liaison for congregate meal sites, collaborating with 
• program managers to provide necessary resources to participants.
• Assess program participants’ service needs to deliver relevant information sessions.
• Develop short-term service plans to connect participants with benefits such as Medicaid, EPD Waiver, SNAP, and LIHEAP. 
• Refer participants to appropriate agencies and community programs for additional support. 
•  Make referrals to Iona’s programs as needed.
•  Maintain accurate documentation in the CSTARS database.
•  Conduct weekly meetings with the Associate Clinical Director to review participant cases and site progress.
• Engage in Iona team meetings

Community Outreach:

• Engage with community members and organizations to promote and support 
• Ward programs and services.
• Assist in planning and executing community events and outreach activities to enhance program visibility and community engagement.
• Build and maintain relationships with local stakeholders, community groups, and partners.
• Collect and analyze feedback from the community to improve outreach efforts and program effectiveness.

Qualifications:

• Relevant District of Columbia social work licensure required, such as LGSW.
• Bachelor’s Degree in Social Work (BSW) or Master’s Degree in Social Work (MSW) required. 
• Experience in case management, care coordination, benefits counseling, and providing comprehensive support services in a social services setting.
• At least two years of relevant experience preferred, knowledge of community resources, and working with diverse client populations.
• Strong verbal and written communication, data management, problem-solving, customer service, engagement, and active listening skills.
• Excellent interpersonal skills with the ability to handle conflict situations effectively and professionally.
• Strong time management skills with the ability to prioritize multiple urgent or emergent client needs.
• Proficient documentation skills and computer literacy, including experience using electronic records and documentation systems.
• Valid driver’s license and access to a car required.
• Spanish language skills desirable.
• COVID-19 vaccination required, subject to applicable accommodations.

Benefits: Health Dental Vision Flex Spending Account Retirement Plan Paid time Off Life Insurance.

About Iona Senior Services

For 50 years, Iona Senior Services has been a leader in helping older adults and their families navigate the opportunities and challenges of aging in the greater Washington, D.C. area. As a nonprofit organization, we directly support over 4,700+ individuals annually through innovative programs, including adult day health care, active wellness initiatives, support groups, and more. At Iona, we are committed to fostering a warm, inclusive, and collaborative workplace that promotes professional growth and excellence in service.

Please attach Cover Letter to be Considered for the position.