Program Coordinator

Position Summary:

Our J-1 Teacher Program focuses on promoting cultural exchange through J-1 Teachers working in US classrooms. The Education Program Coordinator is responsible for providing host schools and teachers with professional guidance and support, thorough vetting, and programming excellence in compliance with J-1 teacher program regulations. We ensure that program participants and their host communities get the most out of their cultural programs.

The Program Coordinator is a non-exempt position and reports to the Associate Director of Operations.

Essential Functions:

Coordinate J-1 Teacher program:

• Coordinate and support J-1 Teacher program stakeholders
• Screen, review, and process J-1 Teachers’ visa-related documentation
• Conduct host school screenings and verify compliance with eligibility requirements for hosting J-1 teachers
• Conduct webcam screening interviews with Teacher Program candidates as needed
• Communicate with US Host school staff about the J-1 Teachers’ programs
• Provide strong on-program support to assigned J-1 teachers and host schools
• Create and maintain accurate database records
• Participate in rotating administrative responsibilities to support departmental operations
• Other duties as assigned

Core Competencies: 

• Ability to solve problems creatively and diplomatically
• Ability to communicate essential, and potentially sensitive information, in a personable yet professional manner via phone and email
• Extremely detail-oriented and organized
• Excellent written and verbal and communication skills
• Efficient and effective data management skills
• Flexibility to participate in rotating administrative assignments and adapt to changing priorities
• Ability to manage priorities and time in a fast-paced environment
• Excellent customer service skills, and the ability to remain calm in potentially stressful situations and to de-escalate certain situations
• High desire and ability to work both collaboratively in a team as well as individually
• Ability to remain detail-oriented and organized under tight (school and consular) deadlines
• Good sense of humor and positive attitude
• Ability to multi-task in a fast-paced environment
• Strong cross-cultural communication skills and intercultural competence

Required Experience:

• Bachelor's degree or higher in a field related to international studies, business, or communications
• At least two years of professional experience, preferably in customer service, business administration, international relations, or related field 
• Experience using databases
• Familiarity with MS Office and Google G Suite tools
• Experience working with non-native English speakers 
• Proven experience in problem solving

Desired but not required:

• Experience delivering sensitive information to key stakeholders in high-pressure situations
• Familiarity with CRM Software such as HubSpot, Salesforce
• Experience studying, working, or interning abroad