Hotel Reservations & Payment Coordinator

Overview

 

 

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News). 

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. 

 

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour. 

 

 

Responsibilities

Altour has an exciting opportunity to work with a top client!  The Hotel Reservations & Payment Coordinator will deliver exceptional travel service and consultation to ALTOUR clients by booking, coordinating and managing hotel reservations, including reconfirmation of prepayment arrangements for both domestic and international travel. The ideal candidate will have have travel experience and  will maintain accurate reservation documentation while ensuring compliance with client and corporate travel policies.  this is a Part Time role with flexible hours 10 AM - 2 PM or 11 AM - 3 PM ET.

 

• Reconfirm receipt of payment with all prepaid hotel partners for domestic and international reservations.
• Process, resend, and/or obtain hotel authorization forms as required to support traveler accommodations.
• Maintain accurate and complete documentation of all reservation activity in company systems.
• Prepare and submit daily reconfirmation reports, identifying and escalating issues requiring additional support or resolution.
• Assist clients with obtaining hotel folios and supporting documentation as requested.
• Partner with internal teams and hotel suppliers to resolve payment, billing, and reservation discrepancies in a timely manner.
• Ensure compliance with client travel requirements, company standards, and service-level expectations.
• Assist with hotel reservations when needed; complete all reservations in an accurate and timely manner, ensuring all corporate travel policies are followed.

Performance Expectations

• Quality: Deliver accurate, detail-oriented service while minimizing customer service issues and reservation errors.
• Productivity: Meet daily reporting, reconfirmation, and documentation goals within established timelines.
• Customer Experience: Provide proactive, responsive support and minimize client escalations related to hotel payment or reservation concerns.

Qualifications

• Minimum of 2 years of corporate travel consulting and sales experience.
• Minimum of 2 years of customer service experience, preferably within the travel industry.
• Experience coordinating and managing international travel reservations and related documentation.
• Typing proficiency of at least 50 words per minute (WPM).
• Demonstrated commitment to delivering exceptional, proactive, and customer-focused service.
• Strong knowledge of travel industry practices, policies, and procedures.
• Proficiency in Sabre GDS required.

 

PAY AND BENEFITS

 

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

 

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas.  Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay.  The salary range posted represents the pay range for U.S. candidates.  If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

 

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

 

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

 

 

 

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