Sr. Support Engineer – the Workshop Suite (tWS) - TRATON R&D US, LLC

Position Overview

 

Do you want to play a key role in supporting the rollout of TRATON’s next-generation digital tools for service workshops worldwide? We are now looking for a Support Engineer to join our team – supporting the launch, stability, and success of the Workshop Suite (tWS), our new cloud- and web-based aftersales platform.

 

About the Team

The Vehicle Service Information domain provides tools, information, and IT support to  the global service network for each brand within TRATON. This includes everything needed to perform repairs, maintenance, diagnostics, rebuilds, software updates, campaigns, and spare parts sales.

 

The team you’ll be joining is a global support team based in Sweden (Södertälje) and soon also in the US (Lisle) – acting as the first line of support for tWS during its worldwide rollout. We ensure rapid incident response, root cause analysis, and coordination of corrective actions – with a focus on continuous improvement and an excellent user experience.

You'll contribute directly to the deployment of a new global service platform and gain deep insight into the intersection of IT, diagnostics, and workshop operations.

 

If you have any questions please  contact:

Björn Bertmar, Section Manager at: [email protected]

 

 

 

Responsibilities

As Sr. Support Engineer, your main responsibility is to support markets and workshops in their transition to tWS. You will:

• Act as the initial point of contact for reported issues and deviations
• Perform structured troubleshooting to identify root causes and coordinate resolution
• Support local IT and workshop staff in setting up infrastructure and connectivity
• Contribute to the continuous global rollout of tWS
• Analyze system logs and vehicle communication to resolve more complex cases
• Collaborate closely with developers, testers, infrastructure teams and markets

 

Minimum Requirements

• Bachelor's degree and at least 1 year of information systems/information technology experience

OR

• Master's degree and no experience

OR

• At least 3 years of information systems/information technology experience

Additional Requirements

• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

• Technically skilled and communicative problem solver who thrives in a collaborative setting.
• Experience within software development and/or IT infrastructure
• Familiarity with cloud services and web-based applications
• Strong analytical skills and ability to understand complex IT environments
• Experience in troubleshooting and interpreting system logs and data flows
• Excellent communication skills 
• A structured, solution-oriented and helpful mindset
• Knowledge of IT hardware/systems and workshop environments
• Experience with IP network diagnostics
• Understanding of vehicle communication and diagnostic systems