Hiring: Helpdesk Executive

Job Responsibilities

• Handle incoming calls, emails, and walk-in queries from residents/clients.
  
• Log complaints and service requests in the system.
  
• Coordinate with maintenance and technical teams for timely issue resolution.
  
• Track and follow up on open service requests until closure.
  
• Maintain accurate records and documentation.
  
• Ensure prompt and professional communication with residents/clients.
  
• Escalate unresolved issues to senior management when required.
  

Requirements

• Minimum 1+ years of experience in residential apartment helpdesk operations.
  
• Strong communication and customer service skills.
  
• Ability to coordinate with multiple teams and manage service requests efficiently.
  
• Basic computer knowledge and documentation skills.
  
• Proactive, organized, and able to work in a fast-paced environment.
  

Interested candidates can share their updated resume or contact us for further details.