Tenant Services Technician

Insidesource DEI Statement  

By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to “unleash human and business potential.” We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business. 

Job Summary

The Tenant Services Technician is a contributing team member in providing high-quality, cost-effective installation solutions that increase customer satisfaction, as well as create repeat business and overall profitability. The Technician provides timely response to clients’ requests for day-to-day coordination of small to mid-size furniture moves, space reconfigurations and repair/maintenance of client’s furniture and building amenities.

Essential Duties and Responsibilities Including but not limited to: 

• Same day response for light general handyman tasks
• Transport Lab equipment and furniture from campus to and from warehouse
• Support and deploy lab shipments in partnership with other teams
• Lab space, conference room, and other common area audits
• Implement daily work requests/tickets
• Adhere to client security protocol requirements.
• Act as an escort as needed
• Lifting and/or moving heavy equipment and/or furniture on a regular basis.

Skills, Knowledge, Experience Required 

• Proven leadership skills and the ability to take on initiatives with minimal oversight.
• Proven ability to improve customer experience and build brand loyalty.
• Adept in managing multiple projects simultaneously in a fast-paced work environment.
• Excellent and effective at oral and written communication.
• Ability to see the big picture and integrate into day-to-day tasks and activities.
• Fluid interpersonal and collaborative skills to interact effectively with a wide range of personnel and departments.
• Strong organizational, administrative skills.
• Demonstrate commitment to professionalism, integrity and sound judgement in business transactions to provide the highest level of customer satisfaction.
• Must have strong work ethics.
• Experience in MS Office Suite (Outlook, Excel, Word, etc.).
• Valid driver’s license. Must be able to pass a Motor Vehicle Record check. 
• Comfortable driving 16’ and 24’ vehicles.
• Proven mechanical aptitude and equipment handling
• Commercial moving experience a plus

The anticipated salary range for this role is $22.00 - 28.00 per hour. Actual compensation will be determined based on factors such as experience, skills, qualifications, geographic location, and internal equity.

Acknowledgement

This job description is designed to outline the essential job functions and qualifications of this position. Responsibilities may be added or removed from time to time to match the changing needs of the company.