Service Delivery Manager
About this role
Company Description
Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.
Job Description
Hybrid Working: Minimum 3 days per week in the centre
Are you a dynamic leader who thrives on multitasking, accountability, and delivering results? We’re seeking a Delivery Manager to lead a team of Functional Assessors and Site Coordinators in Golders Green.
What You’ll Do
- Lead & Inspire: Provide visible leadership and direction, ensuring delivery of volume, quality, and customer service targets.
- Develop Talent: Coach, mentor, and support your team, fostering professional growth and high performance.
- Drive Performance: Implement action plans, monitor results, and report on team performance, proactively addressing any gaps.
- Champion Best Practice: Share knowledge, encourage innovation, and support a culture of continuous improvement.
- Collaborate: Work closely with Clinical Support Leads and other stakeholders to resolve quality issues and enhance service delivery.
- Build Relationships: Create a positive, inclusive team environment, building trust and strong working relationships at all levels.
- Ensure Compliance: Uphold governance standards and ensure all processes meet regulatory and organisational requirements.
What We’re Looking For
- Proven experience leading and developing high-performing teams.
- Strong organisational skills with the ability to multitask and manage multiple priorities.
- High level of accountability for team performance and outcomes.
- Track record of delivering challenging performance targets.
- Passion for helping others, building relationships, and fostering a customer-focused culture.
- Experience creating and executing action plans to drive improvement.
- Confident communicator with strong influencing and coaching skills.
- Analytical mindset with attention to detail; proficient in PowerPoint, spreadsheets, and business analysis tools.
- Calm, resilient, and able to manage difficult situations effectively.
- Experience in a supervisory or leadership role within a complex, fast-changing environment.
Please note that this vacancy may close earlier than the advertised closing date if a sufficient number of applications are received.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Company at a glance
Ingeus is all about people. We deliver services that make a positive, lasting difference to people's lives, including employment and health programmes, services for young people, training and skills support, and probation services. In 2019, Ingeus became part of the APM Group, the international human services provider, where we join our shared mission to enable better lives.
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