Technical Assistance Service Manager - UK
About this role
Functions:
-Plan, organize and coordinate the work team, in accordance with the objectives set, carrying out the corresponding monitoring and ensuring compliance with Health&Safety.
-Coordinate the technical assistance staff for the correct customer service and for the displacement of the Technical Assistance Service (SAT) staff.
-Propose the sizing of human resources and ensure their correct qualification to guarantee the quality of the service.
-Verify the indicators to guarantee the profit margin and/or cost control of the services offered.
-Ensure that the commitments made with the customer in terms of after-sales are carried out in a cost-efficient manner. Organise, size and supervise the centres for the collection and replacement of components. Implement and ensure the international and national operations of repair services.
-Ensure the correct use of manual and mechanical tools and compliance with applicable regulations.
-Engage in seamless two-way communication.
-Anticipate and propose innovative solutions, within their area of competence.
-Channel the needs of recognition, training and work-life balance.
-Any other function inherent to the job or professional group to which they belong, which is attributed to them.
Company at a glance
Ingeteam is made up of a team of more than 3,500 people in 15 countries, with more than 80 years of experience providing creative solutions to specific problems to electrify society innovatively and sustainably through cutting-edge technology specialized in electric power conversion. Ingeteam seeks to consolidate itself as a leader in renewable generation (wind, photovoltaic and hydroelectric), energy storage, in the smart transmission network and the efficient and clean consumption of electrical energy through its electric vehicle chargers, converters, generators and traction motors, marine, steel, mining, for the production of green hydrogen and submersible motors and pumps for water.
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