Service Manager
About this role
Selected incumbent will report to Senior Service Manager, Malaysia & Brunnei and be based at Shah Alam, Malaysia.
Responsibilities:
- Grow services revenues through service contracts, parts sales, and general maintenance servicing.
- Lead, motivate and inspire the field service operations team to work towards total customer satisfaction and company’s objective.
- Develop and implement pro-active products, marketing & services strategies, programs and promotions to grow Services business and profitability.
- Ensure work process comply ESH policies and act as management representative for ESH Committee.
- Develop and continually improve technical skill of the service team.
- Work closely with supply management, sales, engineering and other functions in the team / company to implement solutionizing and optimize support to customers.
Requirements:
- Bachelor’s Degree in Mechanical Engineering / Electrical Engineering or equivalent
- At least 5-7 years of experience in aftermarket business and/or service role
- Management experience in aftermarket service operations
- Experience in rotating equipment, specifically air compressors, is an advantage
- Team player
Company at a glance
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to Making Life Better for our employees, customers, shareholders, and planet. Customers lean on us for exceptional performance and durability in mission-critical flow creation and industrial solutions. Supported by over 80+ respected brands, our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity, and efficiency. For more information, visit www.IRCO.com.
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