INTERNSHIP - Client Relationship Officer- E Banking
About this role
We are hiring a Client Relationship Officer to join our Wholesale Department for a 6-month internship (or longer), starting in September 2026.
Please note that only students who can provide a valid internship agreement (school convention) will be considered.
Who We’re Looking For
Are you a student in Economics, Management, Finance, with a strong interest in banking ? Are you curious, eager to learn, and motivated to gain real experience in an international banking environment ? Then this internship in middle office is for you.
We offer a hands-on internship where you will support the implementation and daily operations of our corporate e-banking application, a key solution for our business clients.
What You’ll Be Involved In
- Support the Implementation of e-Banking Solutions
- Take part in the setup and customization of e-banking tools for corporate clients
- Help manage user access and configuration updates to existing contracts
- Work on real operational topics
- Contribute to the daily management of our digital banking platforms
- Be involved in payment flows processing via Multiline and understand how transactions move in real life
Client Interaction & Helpdesk Support
- Interact directly with clients by phone and email (approximately 60% French, 40% English)
- Assist clients with updates to their existing setup, such as adding users or adjusting access
Reach out to clients to guide them through migrations to new tools or to provide support in case of issues (e.g. payment errors) - Contribute to Technical and Administrative Operations
- Participate in the day-to-day management of e-banking platforms
- Maintain a professional and service-oriented approach in all client interactions
Why Join Us?
- Gain real-world experience in corporate banking and digital implementation
- Work alongside experienced professionals who are happy to guide and support you
- Develop both your technical and communication skills
- Be part of a supportive, dynamic, and international team
- Learn fast, take responsibility, and make a real impact
Your working environment:
With over 900 employees in the Grand Duchy and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our business customers a wide range of solutions through the channel of their choice.
ING is a global bank with a strong European base. 53,000 employees serve around 38.4 million customers, corporate clients, and financial institutions in over 40 countries. Operating in the Grand Duchy of Luxembourg since 1960 as a universal and accessible bank, our products include savings, payments, investments, loans and mortgages for private banking customers, whom we sever serve online and through our network of branches. For our Wholesale Banking clients, we provide lending, sustainable finance, payment & cash management and fund services.
Company at a glance
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
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