Customer Growth Executive





Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.





Purpose:

The overall purpose of a Senior MM Customer Growth Executive/Customer Growth Executive role is to drive customer satisfaction, retention, and growth for Tier 1 /Tier 2 clients. This involves building strong relationships, understanding client needs, coordinating internal resources, and continuously developing strategies to enhance client engagement and business outcomes.

The Customer Growth Executive is essential for nurturing and growing relationships with Tier 1/Tier 2 clients, ensuring their satisfaction and retention while driving business growth. This role requires a strategic focus on client advocacy, performance metrics, effective account management, internal coordination, and continuous personal and team development. By excelling in these areas, the Customer Growth Executive contributes to the company's overall success and competitive positioning in the market.

Success metrics:

1. Gross Profit and Margin Percentage

Gross Profit: Measures the profitability of services provided to clients.

Margin Percentage: Indicates the efficiency in generating profit from sales.

2. Net Revenue Retention (NRR)

Reflects the revenue retained from existing clients, including upsells, expansions, and churn, demonstrating client satisfaction and growth.

3. Client Retention Rate

The percentage of clients retained over a specific period, indicating the success in maintaining ongoing relationships.

4. Product and Service Adoption Rates

Measures the frequency and extent of clients using the company’s products and services, including the adoption rate of new features, showing client engagement and satisfaction.

5. Cross-Sell/Up-Sell Gross Profit

Customer Orientation

Internal initiatives

Continuous Development



Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 



Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.



#LI-DM1