Customer Success Analyst

Influ2 brings your ABM to the contact-level. With Influ2, you can act on contact-level intent, reach specific buyers with ads, and make the revenue impact clear.

Over 200 enterprises and mid-market companies worldwide, including industry leaders such as Snowflake, AppsFlyer, and Capgemini, love our technology. We hope you will love it too.

As a Customer Success Analyst at Influ2, you'll be a liaison between Customer Success and Business Analysis teams to elevate customer performance through sharp data analytics. You'll dive deep into customer strategies and performance to craft compelling ROI stories, design insightful quarterly business review decks, and deliver targeted reports. Your role is crucial in weaving data into powerful narratives that drive strategic decisions and customer success.

\nWhat you'll do:

• Understand customer strategy: Grasp the client's business strategy and evaluate how it integrates with our product offerings to enhance customer value.
• Measure ROI: Consistently measure and analyze ROI and other critical data points against the client's strategy to ensure alignment and effectiveness.
• Create strategic narratives: Utilize ROI and other key metrics to create compelling data narratives. Identify opportunities for performance enhancement and acceleration.
• Monitor account health: Take the initiative to review and interpret health scores to identify risks and suggest mitigation strategies for better outcomes.
• Partner with Customer Success Managers: Work closely with the customer success team across various time zones to align goals, share customer insights, and drive coordinated efforts to craft a positive story for customers with data analysis. 

Experience:

• You bring 2+ years of experience in a related analytical role.
• You have advanced knowledge of Excel/Google Sheets.
• Understanding of common BI tools and reporting concepts. Experience with Looker, Data Studio would be a plus.
• Basic understanding of SQL for querying, validating, and analyzing data.
• Prior experience with CRM (e.g., Salesforce, HubSpot) and customer success metrics would be a plus.
• Experience with or interest in automating the creation of client-facing analytical presentations (e.g., using Python, Google Apps Script, or similar tools).

Skills:

• Upper-Intermediate English is essential.
• Project and time management: You excel at managing multiple projects with different focus areas simultaneously.
• Strong communication skills: You foster strong relationships and communicate clearly with stakeholders, including CSMs and cross-functional teams. You are adept at advocating for data-driven strategies and improvements based on analytical findings.
• Technical acumen: You learn quickly and understand product setups and technical details essential for effective analysis and troubleshooting.
• Attention to detail: You provide exceptional attention to detail in creating and delivering customer-facing presentations that are both informative and persuasive.

What's in it for you?

• We’ve raised a total of $15 million in our Series A round, maintaining a cash-positive business for the past 24 months while achieving 50% growth.
• Be part of an innovative team with a flat organizational structure.
• Benefit from remote work flexibility with no fixed working hours—work whenever and wherever suits you.
• Take the time you need with an Unlimited Vacation policy to ensure a healthy work-life balance.
• Receive Generous Parental Leave and other well-structured PTO and leave policies.
• Enjoy a well-rounded health package offering comprehensive medical coverage to support you.

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