Customer Order Scheduler
About this role
The role involves scheduling and managing customer orders across multi-product lines using SAP and Kinaxis systems, ensuring efficient delivery within agreed timelines and meeting service level agreements (SLAs). Responsibilities include resolving complex order-related issues, escalating when necessary, and maintaining clear communication to provide excellent customer service. The position also requires developing monitoring processes and metrics for management, preparing reports, and responding to inquiries regarding orders, product availability, lead times, and pricing.
Additionally, the role emphasizes collaboration with internal teams such as Sales Operations, Logistics, Procurement, and Order Management to prioritize orders, address material availability issues, and optimize delivery schedules. Proactive problem-solving, multitasking, and the ability to work independently or in a team are essential. Advanced skills in SAP, Kinaxis, and Excel are utilized to execute responsibilities effectively, while continuous improvement and serving as a backup for other schedulers are integral aspects of the role.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
Company at a glance
Infinera is now part of Nokia.
Infinera is revolutionizing telecommunications networks with innovative, industry-leading connectivity solutions. Our offerings include high-end subcomponent technology, systems for network infrastructure, automation software, advanced optical compound semiconductor manufacturing, & professional services. As a global supplier, we empower mobile service providers, internet content providers, cloud operators, submarine operators, governments & enterprises to scale network bandwidth, boost service innovation, and automate network operations. We are committed to continuously expanding and enhancing our world-class offerings to meet the changing needs of our customers.
Our connectivity solutions are powered by the world’s best embedded & pluggable optical engines, which are designed, developed & manufactured in Infinera’s U.S.-based optical semiconductor fabrication center and are application-optimized for edge, metro, long-haul, and submarine transport networks. Our agile, open, compact & modular networking platforms enable network operators to rapidly and easily take advantage of best-in-class technology. Our software automation solutions optimize traffic flows and automate workloads to enable network operators to cost-effectively deliver secure bandwidth to their customers where and when needed. With these solutions, our goal is to create a connected world with unlimited bandwidth for everyone – everywhere, always, and instantly.
What Inspires Us?
A connected world with unlimited bandwidth for everyone – everywhere, always & instantly.
What Motivates Us?
Delivering innovative and impactful coherent optical technologies and open optical solutions that unlock new value for our customers.
What Drives Us?
To be a valued investment for our shareholders’ money, our customers’ CapEx and our employees’ time by delivering an unrivaled customer experience from an inclusive culture of innovation for our customers.
Top Benefits
- Flexible and hybrid working schemes
- Maternity and paternity leave
- Life insurance
- Well-being programs
- Employee resource groups
- Employee growth solutions
- Coaches and mentors
- Learning environment
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?