Senior Ride-Hailing Area Specialist
About this role
Senior Ride-Hailing Area Specialist
Department: Market Operations & Supply
Employment Type: Full Time
Location: Peru
Description
Key Responsibilities
- Manage and optimize daily ride-hailing operations across multiple cities in Peru, ensuring efficiency, service quality, and driver-partner-passenger satisfaction.
- Lead cross-functional projects involving driver operations, safety, marketing, efficiency, and support.
- Monitor and improve customer satisfaction metrics by addressing customer concerns and feedback
- Conduct weekly cross-functional communications to ensure alignment across departments.
- Develop and present insights, forecasts, and recommendations based on in-depth analysis of operational data
- Support the development and scaling growth of local partnerships.
Skills, Knowledge & Expertise
- Strong analytical skills with experience using data analysis tools (e.g., Excel, Google Sheets, SQL) and AI platforms (e.g., ChatGPT, Claude) to generate reports, automate workflows, and deliver actionable business insights.
- Excellent verbal and written communication skills in both English and Spanish.
- Ability to effectively manage cross-functional communications, including weekly reporting and team updates.
Education:
- Bachelor’s degree in Economics, Operations Management, Industrial Engineering or a related field. A STEM background is a plus.
Experience:
- 3-5 years of relevant experience in operations or project management within a ride-hailing, delivery, or mobility service company (e.g., Uber, Didi, Cabify, Rappi, Glovo, Pedidosya).
- Proven experience in leading cross-functional projects and managing operational performance.
Job Benefits
- Help us challenge injustice by creating fair choices for millions of people across 48 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
Company at a glance
inDrive is a global mobility and urban services platform. The inDrive app has been downloaded over 400 million times, and is the second most downloaded mobility app globally for the third consecutive year. In addition to ride-hailing, inDrive provides an expanding list of urban services, including intercity transportation and delivery. In 2023, inDrive launched New Ventures, a venture and M&A arm.
inDrive operates in over 1200+ cities in 48 countries.
inDrive’s Purpose and Supermission: We Challenge Injustice Through Fair Choices.
Injustice is to the inequality of opportunities and abuse of power by corporations, society and individuals.
inDrive’s strategic goal: Provide choice for 1+ billion people through business and non-profit initiatives. The company pursues this goal both through its core business, which supports local communities via a fair pricing model; and through the work of inVision, its non-profit arm. inVision’s community empowerment programs help to advance education, sports, arts and sciences, gender equality and other vital initiatives.
For more information visit www.inDrive.com
Top Benefits
- Mentoring
- Career consulting
- Learning programs
- Global Talent Exchange Program
- Company-wide challenges
- Awards
- Sports activities
- Employee-led social impact projects
- Volunteering projects
- Language courses
- Speaking clubs
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