About this role
Schedule: 8:00am to 4:30pm
Essential Responsibilities
- Provide administrative coverage across multiple Radiology Reading Rooms as assigned.
- Serve as the primary point of contact for visitors, clinicians, and staff by managing incoming phone calls, emails, voicemails, and other communications.
- Coordinate imaging studies, procedural requests, and provider communications with referring offices and clinical teams.
- Track, prioritize, and document requests, ensuring timely follow-up and resolution.
- Support radiologists with critical communication workflows, call placement, fax management, and requisition processing.
- Import and manage external imaging and patient records within various healthcare information systems.
- Monitor worklists, internal communication channels, and task queues to support efficient workflow operations.
- Assist with workflow continuity during staffing shortages, vacations, training periods, and other coverage needs.
- Maintain a high level of accuracy while working within multiple software applications and hospital-specific processes.
Skills & Qualifications
Successful candidates will demonstrate:
- Adaptability and flexibility to work in different hospital locations and quickly transition between varying workflows.
- Strong communication skills with the ability to interact professionally with physicians, clinical staff, patients, and leadership.
- Critical thinking and problem-solving abilities in a fast-paced healthcare environment.
- Excellent organizational and time-management skills with the ability to prioritize competing demands.
- Attention to detail and commitment to maintaining accuracy in documentation and task completion.
- Ability to learn and apply multiple workflows, systems, and radiologist preferences.
- Strong customer service skills and a collaborative approach to supporting diverse teams.
- Technical proficiency with electronic medical records, imaging systems, and Microsoft Office applications.
- Ability to work independently while effectively managing changing priorities and coverage assignments.
• High School Diploma/GED required.
• Requires 0-3+ years relevant experience; previous administrative experience preferred.
• Experience with matrix organization and complex work environment a plus.
• Requires basic proficiency in MS office (Word, PowerPoint, Excel).
- Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
- IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
- A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
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With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
- At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
- Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.
Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.
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