About this role
• Receive and assist customer
walk-ins at the branch for gold loan inquiries and applications
• Conduct gold purity assessment and
assaying using fire assay, karat meter, and acid testing methods
• Evaluate gold ornaments for
weight, purity, and applicable loan-to-value (LTV) as per RBI guidelines
• Process loan applications routed
to the branch by Loan Managers (LMs), ensuring end-to-end documentation and
disbursement
• Verify customer KYC documents and
maintain compliance with internal and regulatory norms
• Coordinate with LMs and branch
operations for smooth loan processing and turnaround
• Ensure accurate gold storage,
tagging, and custodianship as per SOPs
• Maintain zero deviation from audit
and compliance requirements during all gold handling activities
• Deliver superior customer
experience at the branch, ensuring resolution of queries and concerns
Requirements
• 1 to 3 years of experience in gold loan
operations at a bank, NBFC, or gold loan company
• Hands-on experience in gold
assaying — fire assays, karat meter testing, and acid testing
• Prior experience working in a
branch model (not DSA/field sales)
• Knowledge of RBI LTV norms,
KYC/AML compliance, and gold loan documentation
• Ability to handle branch-level
loan processing independently
Benefits
• Competitive CTC
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