Platform Partnerships Manager
About this role
- Knowledgeable: A core requirement is a deep understanding of the advertising technology ecosystem. You will act as a dependable resource, addressing questions, issues, and requests. Proficiency in systems such as Excel, PowerPoint, Looker, Trello, Confluence, and SalesForce is encouraged for effective performance in this role.
- Collaborative: You will work cross-functionally with other Index Exchange Services and Product teams to execute operational strategies and document new processes that unlock available opportunities.
- Problem Solving: The relationships you will manage require creativity and flexibility to service effectively. Adapting to changing circumstances in a timely manner is crucial as this line of business continues to grow.
- Own and grow a defined portfolio of DSP partnerships, managing each account throughout the entire lifecycle, including onboarding, optimizations, and account planning.
- Understand how each DSP in your book scores and bids on Index inventory, identify where Index is not being read correctly by a partner's algorithm, and drive resolution jointly with Technical Ops.
- Know how each DSP in your book structures its market, whether open auction, curated deals, always-on deals, or programmatic guaranteed, and close the gaps between how they buy and how Index supply is packaged.
- Drive outcomes across your book of business by monitoring and analyzing key performance trends, identifying and unlocking new opportunities based on these insights.
- Build a joint growth agenda for each partner in your book and run QBRs that produce decisions, commitments, and roadmap intelligence, rather than just a review of the data.
- Perform operational tasks such as daily performance monitoring, custom report creation, and troubleshooting.
- Collaborate with your manager to drive Index adoption and upsells by deeply understanding partner needs and product knowledge. Serve as the day-to-day contact for your accounts.
- Gather DSP roadmap intelligence, including format changes, ID strategy, and AI/bidding developments, and route it into Index's product planning cycle.
- Utilize Salesforce, Trello, and other internal systems to ensure accurate and up-to-date account information.
- Track, resolve, and/or escalate partner issues while effectively communicating updates and managing expectations internally and externally.
- 3+ years of experience in an account management capacity, preferably within the advertising technology sector.
- Excellent written and verbal communication skills with attention to detail and polish.
- Strong work ethic and creative mindset, willing to go the extra mile to meet partner needs and deliverables.
- Goal-oriented approach to your book of business, constantly prioritizing within your accounts to add value.
- Proficiency in data-driven decision-making and a focus on process refinement and efficiency.
- Bachelor's Degree from an accredited university, preferably in business, marketing, communications, or a technology-related field.
- Expertise in Excel and PowerPoint, with the ability to quickly learn new platforms such as SalesForce, Looker, Trello, and Confluence.
- Comprehensive health, dental, and vision plans for you and your dependents
- Paid time off, health days, and personal obligation days plus flexible work schedules
- Competitive retirement matching plans
- Equity packages
- Generous parental leave available to birthing, non-birthing, and adoptive parents
- Annual well-being allowance plus fitness discounts and group wellness activities
- Employee assistance program
- Mental health first aid program that provides an in-the-moment point of contact and reassurance
- One day of volunteer time off per year and a donation-matching program
- Monthly town halls and regular community-led team events
- Multiple resources and programming to support continuous learning
- A workplace that supports a diverse, equitable, and inclusive environment – learn more here
Company at a glance
Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.
We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.
Our global teams are dedicated to driving industry standards and building technology that delivers scale, efficiency, and long-term value for our customers and partners.
Top Benefits
- Comprehensive health, dental, and vision plans
- Paid time off
- Flexible work schedules
- Retirement matching plans
- Equity packages
- Generous parental leave
- Annual well-being allowance
- Fitness discounts
- Employee assistance program
- Mental health first aid program
- Volunteer time off
- Donation-matching program
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