About this role
Key Responsibilities
- Execute Post-Sale Surveys: Conduct telephone or digital surveys with clients to verify their understanding of product features, fees, and risks.
- Audit Advisory Processes: Verify that financial advisers followed mandatory regulatory steps, performed accurate suitability assessments, and disclosed all material conflicts of interest.
- Identify Misselling Risks: Detect potential instances of misselling, aggressive sales tactics, or inadequate fact-finding during the client consultation phase.
- Document Audit Findings: Maintain detailed logs of client feedback
- Escalate Critical Breaches: Report serious advisory gaps, misrepresentations, or policy violations immediately to for further review or investigation.
- Provide Feedback Loops: Collaborate with relevant stakeholders to share survey insights that improve training programs and sales guidelines.
REQUIREMENTS:
- At least a Bachelor's degree or above.
- Any professional qualification will be an added advantage.
- At least 1 year of experience in customer handling, preferably having experienced in conducting client surveys.
- Must be proficient in MS Office and applications.
OTHER COMPETENCIES & TRAITS:
- Possess excellent communication skills
- Has a strong analytical mind with good problem-solving skills.
- Has a self-motivated personality and is able to work well in a team.
- Resourceful and adaptable to changes.
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