Assistant Service Manager-Automotive
About this role
Job Overview
We are seeking a dedicated and experienced Assistant Service Manager-Automotive to join our expanding team. With a strong local foundation and a global network, our company is a leader in industries including automotive, healthcare, manufacturing, and real estate. We are committed to excellence and employ state-of-the-art technologies to maintain a competitive edge. The successful candidate will support the Service Manager in overseeing the daily operations of our busy automotive service department, ensuring the highest standards of customer satisfaction, workshop efficiency, and team performance.
Responsibilities
Assist the Service Manager in the day-to-day management of the service department and workshop.
Supervise, mentor, and motivate a team of service advisors and technicians to achieve departmental goals.
Serve as a key point of contact for customer enquiries, providing exceptional service and resolving any issues or complaints in a professional and timely manner.
Monitor and control workshop workflow to ensure that all vehicle repairs are completed efficiently and to the highest quality standards.
Assist in managing workshop loading, scheduling, and job allocation.
Conduct quality control checks on completed work to ensure it meets our stringent standards.
Help prepare and analyse service department performance reports.
Ensure strict adherence to all health and safety regulations within the workshop.
Qualifications
Proven experience within an automotive service environment, with previous experience in a supervisory or senior technician role.
Strong technical knowledge of vehicle diagnostics, repair, and maintenance procedures.
Excellent leadership, communication, and interpersonal skills.
A strong commitment to delivering outstanding customer service.
Exceptional organisational and problem-solving abilities.
The ability to work effectively under pressure in a fast-paced environment.
Proficiency with workshop management software and other relevant IT systems.
A full, valid driving licence is essential.
Company at a glance
Welcome to ikonhouse, where we redefine the way you experience your home. As pioneers in the realms of home automation and home cinema, we seamlessly blend cutting-edge electronic technology with exceptional design.
Our globally unique lifestyle retail concept showcases meticulously curated arrangements of branded original designs, complemented by integrated automation systems. By merging the finest furniture, lighting, and flooring elements with state-of-the-art automation, we create unparalleled environments that elevate your everyday living.
At ikonhouse, we embrace the value of craftsmanship and inspire our local community to appreciate things made properly.
Imagine owning a classic lounge chair that has witnessed the tales of your grandparents and is now ready to hold your own stories for generations to come. We invite you to explore our 750 m2 showroom, conveniently located at unit 85 in Alserkal Avenue, Al Quoz 1, just behind Times Square Mall.
Experience ikonhouse and discover the future of home living.
Our showroom is open from Monday to Friday, between 10:00 and 19:00.
Contact us at +971 43881848 or email us at [email protected].
Visit our website at www.ikonhouse.com to embark on your journey towards a truly extraordinary home!
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