Field Service Tech I

Responsibilities

The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

Responsibilities:

• Responsible for various install, troubleshooting, and repair of IGT gaming machines.
• Support Technical teams to install, remove, convert, perform preventive maintenance, and prepare games, set options and repair games in a field environment.
• Reading and translating wiring diagrams.
• Resolve technical problems and perform program upgrades, and download set up.
• Testing programs with various verification devices.
• Troubleshoot with input and output tests.
• Set up game options and test various devices.
• Test pay table, reel strip and bonus awards.
• Install, repair and maintain data lines, fiber optics, and telephone lines.
• Knowledge share with customers on basic game functionality.
• Maintain a positive image of IGT with co-workers and IGT’s customers.
• In-depth user-level knowledge of SAP preferred. 
• Provide recomendations for improvements to procedures, etc.

Qualifications

Education Required

• High school diploma or equivalent required.

• Technical or IT-related training or education is a plus.

Experience Required

• Experience in electronics, repair, field service, or a related industry.

• Slots and gaming technician experience is a plus.

Skills Required

• Must be computer literate and have documented technical experience.

• Knowledge and understanding of AC/DC fundamentals.

• Knowledge of and experience using basic tools is required.

• Ability, flexibility, and willingness to work varied shifts, overtime, travel to client sites as needed, and on-call shifts.

• Must be able to lift up to 50 pounds and stand for a full shift.

• Ability to follow policies, procedures, and safety guidelines.

• Ability to adapt to various jurisdictions and effectively interface with compliance officers.

• Must possess a valid driver's license and be willing to deliver equipment using box trucks.

An offer of employment, and continuation of employment with IGT, is subject to and contingent upon IGT's obtainment of security clearance and meeting pre-employment reference, background check requirements and pre-placement physical and drug testing requirements as applicable to IGT's satisfaction and approval based upon the requirements of the Company's customers and/or regulators. Certain jurisdictions may require additional personal disclosures which may include, but not be limited to, personal financial records, character references, etc.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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