About this role
· Debt Collection: Candidate should be experienced in collections of various financial products PL/ Home Loan/ Vehicle Loan/ MSME/ LAP/ Credit Cards etc. & should be capable enough to collect the overdue payments by visiting clients at the given address.
· Account Management: Maintain accurate records of all collection activities and client interactions in the CRM system.
· Negotiation: Negotiate payment plans and settlements that align with company policies and client capabilities.
· Compliance: Ensure compliance with relevant laws and regulations regarding debt collection practices.
· Customer Service: Address client inquiries and disputes professionally and effectively to foster positive relationships.
Qualifications:
· Graduate in any stream or a related field (preferred).
· Young energetic freshers or experience in field collections (1-3 years).
· Good communication and negotiation skills.
· Proficiency and experience with collection software.
· Ability to work independently and manage time effectively.
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