About this role
Language: English/ Hindi/ Tamil
• Contact customers with overdue payments through phone calls, emails, and letters to negotiate payment plans and arrange for debt repayment.
• Investigate and analyse customers' financial situations to determine their ability to pay and propose suitable repayment options.
• Document all collection activities accurately and maintain detailed records of interactions with customers.
• Follow up on promised payments and ensure compliance with agreed-upon repayment plans.
• Handle escalated customer inquiries and complaints with a focus on resolving issues promptly and professionally.
• Coordinate with internal departments, including legal and finance, to escalate unresolved issues and recommend further actions as necessary.
• Comply with all legal requirements and company policies related to debt collection practices.
• Achieve monthly and quarterly collection targets set by management.
• Provide regular reports and updates on collection activities, outstanding debts, and customer interactions.
• Continuously update knowledge of industry trends, regulations, and best practices in debt collection.
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